This article is about body corporate manager complaints in Queensland.
Question: Who can I contact in Queensland regarding complaints about the services of our body corporate managers?
Can you please advise me who I can contact regarding complaints about our body corporate managers in Queensland?
I am highly annoyed by the way our body corporate managers conduct business. I feel we are paying them for nothing, as their services are non-existent.
Answer: The committee might like to take the complaints up with the body corporate manager directly and give them a chance to respond.
I do think it is important to firstly ask yourself first if your complaint is realistic. What is it that you are not happy about? It may well be that that isn’t part of their contracted duties anyway, so there’s no point complaining that they aren’t doing it.
Different managers have different contractual arrangements and just because you think the manager should be doing something, doesn’t mean they are meant to be. Moreover, the thing that you are not happy with may well be something that is perfectly in line with the legislation and the manager is just doing their job. In other words, before you do anything else, stop and try to be very specific about what it is that is bothering you.
After that, you need to remember that the manager is contracted by the body corporate and that relationship is managed by the committee. A manager is generally not answerable to individual owners. So, you’d need to raise your concerns with the committee. The manager might be under specific instructions from the committee about how they perform their role.
The committee might like to take the complaints up with the manager directly and give them a chance to respond. It may well be something that can be easily resolved thereafter.
Body corporate managers in Queensland are not licensed and there is not an Ombudsman for them. If you’ve exhausted all the steps above and the manager is a member of the Strata Community Association, then you can potentially lodge a complaint with the organisation. I stress, however, that in order to do that, you will need to show that you’ve attempted to resolve the matter yourself in the first place, i.e., by the steps noted above.
This post appears in Strata News #460.
Have a question about body corporate manager complaints in Queensland or something to add to the article? Leave a comment below.
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