NSW: Q&A Strata Management Quotes and Appointments

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The following Q&As have been received from NSW Lot Owners about appointing a new strata manager.

Table of Contents:

• QUESTION: A strata Manager approved tradesmen to build supports for a boundary fence on our land (not the strata common ground) without our permission.
• QUESTION: If you are not adequately satisfied with the performance of your strata manager, can’t you just swap them for a new one?
• QUESTION: We wish to change strata managers. What is the procedure regarding the Strata Management company during this process? Do they have a vote? Can they vote against the change?
• QUESTION: We are looking at appointing a new strata manager. While we are obtaining comparison quotes, is there a list of questions we should be asking?
• QUESTION: Our current strata manager is making it very difficult to change strata managers. Do we have the right to insist they do not attend the EGM and for the Secretary to chair the meeting?
• QUESTION: We are lot owners in a small 8 lot commercial strata building. What is the procedure for appointing a new strata manager? What happens if this procedure is not followed?
• QUESTION: I require information on appointing a new Strata manager before the 12 month contract period is up. Our Strata manager rarely replies to emails and seldom ever replies to messages whether they are left on their mobile or sent via email.
• QUESTION: We are looking at changing Strata Managers in NSW. What is the process to carry out? How can we call for quotes for the Strata Management of the scheme? There are some ‘scare tactics’ going on with the current Strata Manager.
• QUESTION: When appointing a new strata manager, should the Strata Management Company attach a copy of their proposed Strata Managing Agency Agreement to the Agenda for all lot owners to view and question at either a General Meeting or AGM?
• QUESTION: There is a discrepancy around the term of appointment of strata manager. How should we proceed?
• QUESTION: What are the implications of not having a licensed strata manager in NSW? Can a termination of a contract signed with a licensed agency be legal because the Strata Manager they put in place was not licensed? Are we able to appoint a new strata manager?
• QUESTION: We are looking at resigning our current strata manager and appointing a new strata manager. What are the procedures we need to follow? Do we have to wait until our AGM to do this?

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Question: A strata Manager approved tradesmen to build supports for a boundary fence on our land (not the strata common ground) without our permission.

A strata Manager approved tradesmen to build supports for a boundary fence on our land (not the strata common ground) without our permission. 

We have requested they remove their construction as it is rending our land unusable. However, they won’t communicate with us.

The strata manager we are dealing with is the owner of the strata organisation – so we cannot complain to his manager. 

Who can we go to?

Answer: Are you able to raise your concerns with the strata manager to see if an alternate strata manager would be appointed to your strata scheme?

This is a difficult predicament to be in. Are you able to raise your concerns with the strata manager to see if an alternate strata manager would be appointed to your strata scheme? If that does not work, you may wish to raise concern with NSW Fair Trading as a first step. I would then call a meeting with the strata committee to consider how to deal with this situation.

The next step would be to take it to the Tribunal. If it can be shown that the strata manager is not acting in the interests of the Owners Corporation and has breached their duties a compulsory strata manager may be appointed.

This is set out in section 237 of the Strata Schemes Management Act 2015 which provides for orders for the appointment of a strata managing agent:

Orders for appointment of strata managing agent

1. Order appointing or requiring the appointment of strata managing agent to exercise functions of owners corporation The Tribunal may, on its own motion or on application, make an order appointing a person as a strata managing agent or requiring an owners corporation to appoint a person as a strata managing agent–
   
   1. to exercise all the functions of an owners corporation, or
   2. to exercise specified functions of an owners corporation, or
   3. to exercise all the functions other than specified functions of an owners corporation.
2. Order may confer other functions on strata managing agent The Tribunal may also, when making an order under this section, order that the strata managing agent is to have and may exercise–
   
   1. all the functions of the chairperson, secretary, treasurer or strata committee of the owners corporation, or
   2. specified functions of the chairperson, secretary, treasurer or strata committee of the owners corporation, or
   3. all the functions of the chairperson, secretary, treasurer or strata committee of the owners corporation other than specified functions.
3. Circumstances in which order may be made The Tribunal may make an order only if satisfied that–
   
   1. the management of a strata scheme the subject of an application for an order under this Act or an appeal to the Tribunal is not functioning or is not functioning satisfactorily, or
   2. an owners corporation has failed to comply with a requirement imposed on the owners corporation by an order made under this Act, or
   3. an owners corporation has failed to perform one or more of its duties, or
   4. an owners corporation owes a judgment debt.

…….

8. Persons who may make an application The following persons may make an application under this section–
   
   1. a person who obtained an order under this Act that imposed a duty on the owners corporation or on the strata committee or an officer of the owners corporation and that has not been complied with,
   2. a person having an estate or interest in a lot in the strata scheme concerned or, in the case of a leasehold strata scheme, in a lease of a lot in the scheme,
   3. the authority having the benefit of a positive covenant that imposes a duty on the owners corporation,
   4. a judgment creditor to whom the owners corporation owes a judgment debt.

Subsection 3 outlines the circumstances you would need to show for the Tribunal to make an order under section 237 of the Act.

Pierrette Khoury
Khoury Lawyers
P: 0415 459 486
E: [email protected]

This post appears in the November 2020 edition of The NSW Strata Magazine.

Question: If you are not adequately satisfied with the performance of your strata manager, can’t you just swap them for a new one?

If you are not adequately satisfied with the performance of your strata manager, then instead of prolonging the agony, it’s best to just give them the heave-ho and replace them with another manager who is of course made aware that they too could well find themself being dismissed if they don’t measure up. Set an example.

Answer: Caution must be exercised before terminating a strata manager.

That seems to be a very pragmatic solution to the problem, but caution must be exercised before terminating a strata manager – it must be done strictly in accordance with the instrument of appointment and the Strata Schemes Management Act, 2015 (NSW).

The risk is, you could be liable to pay out the current manager for the balance of their term.

If your strata manager is removed properly, you could ask for a trial period from the incoming strata management company based on a performance assessment instead of getting locked in for a 3 year term.

Leanne Habib
Premium Strata
P: 02 9281 6440
E: [email protected]

This post appears in Strata News #417.

Question: We wish to change strata managers. What is the procedure regarding the Strata Management company during this process? Do they have a vote? Can they vote against the change?

Answer: Care must be exercised to comply with the terms of the contract appointing the current Strata Management Company and with the strata legislation.

Your question appears to relate to changing your strata manager during the currency of their appointment. If so, care must be exercised to comply with the terms of the contract appointing them and with the strata legislation.

Usually and depending on the specific terms of the contract, you can terminate the agreement by mutual agreement. In your case, this appears unlikely, therefore, you will only be able to have early termination of the agreement in case of breach by the agent in accordance with the procedure outlined in the contract and with a resolution at a general meeting. In the absence of proven breach, the strata manager may insist on being paid out for the balance of the term of the contract.

As the strata manager is not an owner in the Owners Corporation, it will not have a vote, though that is not to say that they will not have proxies directing them to vote against their own termination.

The Owners Corporation/Strata Committee should seek legal advice for your specific circumstances to ensure any termination is lawful.

Leanne Habib
Premium Strata
P: 02 9281 6440
E: [email protected]

This post appears in Strata News #400.

Question: We are looking at appointing a new strata manager. While we are obtaining comparison quotes, is there a list of questions we should be asking?

How easy is it to get comparison quotes from other strata agencies?

What questions should you ask? What information do you need to provide? How long should it take to get the information back?

Answer: I have a list of some questions for you to ask.

So normally what happens is I get a call out of the blue from someone that says, ‘Hey, Rob, we’re looking to get some quotes for strata. Can you help?’ So the first thing I ask is, do you have a strata manager at the moment? Are you happy with them or are you just testing the market? Is there anything specific that you want to address?

I’m working out why are you seeking quotes for strata managers. What’s the problem? Have you spoken to your strata manager about what the problem is? Has in the owner of the business, the general manager tried to resolve the problem? Maybe there is a clash with the strata manager individually on your portfolio. Maybe they’re someone that’s experienced but slow or maybe they’re fast, not experienced enough. Try and work out what the problem is and see if you can fix it.

If you want to still proceed with getting quotes, if it’s past that point, I would sit down with the committee and work out what you’re looking to achieve. Just having some criteria in your own documents around how you think you could improve your strata service. Typically my experience has been speed of reply. That’s normally the reason people come across The Strata Collective, because we reply to people in 24 hours and not everyone’s able to achieve that which could be because of their resourcing or their experiences. So normally, that would be the key thing, working out what you’re wanting to achieve.

I have a list of some questions for you to ask:

• Do you want a large company or a small company? Because there are pros and cons to that. We’re a smaller company. The Pro is, I’m actively involved in every aspect of our business. But the large companies have strengths as well.
• What are the response times you are waiting? 24hrs, 48hrs, a week? You don’t mind as long as you get the quality?
• What experience are you looking for from the Strata manager as well who’s allocated to you because if you are looking small scale, but need a minimum of five years experience as a strata manager, obviously, that resource would cost more, so you may have to pay more if that’s part of it. So you need to weigh up whether a cost is a major factor.
• Is cost the main thing you’re driving at. Do you want to go cheaper? In which case you may be able to talk to your existing company about that – maybe having a cheaper resource because, in a strata business, we don’t have machines or anything exciting. It’s the people. So that’s 85% of the cost in our business. That’s something to consider.
• What’s the term of the agreement? Typically, the strata agreements are two years, you can have a maximum of three sometimes they go year to year, but it’s a bit painful for everyone if it’s year to year. So two years might be what you’re wanting to achieve.
• What’s their cost structure? Is it base plus disbursements? Are the specimens fixed or variable? And what do you want, because you could ask for a fixed price disbursements agreement? A lot of companies will do that as well.

Also, most importantly, seek references from similar buildings. Strata managers have strengths and weaknesses and you want someone that’s doing a good job on a similar building to yours and has runs on the board.

Nikki: I think one of the other things that I had heard is staff turnover as well. I’ve heard people complain about the fact that the strata manager changes all of the time and there’s no continuity or consistency there. So is that something else you found, Rod?

Rod: Staff turnover in strata is often a thing that owners complain about, and I absolutely understand why because strata management companies are traditionally poor at doing handovers between managers, and a lot of the intellectual property is held up in their head, rather than within their specific systems.

Nikki: Strata Management can be quite a stressful role can’t it?

Rod: It’s a massively stressful job. I’ve been in strata management for 17 years and I love it. I love being a strata manager as you know, but it is difficult. There are sleepless nights, there are things going wrong in these buildings, so we need to work together as a team to get the results and also just to keep moving forwards.

Rod Smith
The Strata Collective
T: 02 9879 3547
E: [email protected]

This post appears in Strata News #377.

Question: Our current strata manager is making it very difficult to change strata managers. Do we have the right to insist they do not attend the EGM and for the Secretary to chair the meeting?

The executive committee of our building is unhappy with our current (long term) strata manager and has been attempting to change strata managers for over a month now. Due to one piece of missing information at the AGM where this motion was being voted on, the motion was ruled “out of order” by the current Strata Manager and the vote to change strata managers did not proceed.

We are now arranging an EGM to vote on this matter. The Strata Manager is insisting they are entitled to attend this meeting and we cannot hold it without them being present. Is that correct? Do we have the right to insist they do not attend and for the Secretary to chair the meeting?

In addition to this, the Strata Manager has added a motion to our EGM Agenda that their Agency Agreement be renewed. The members of the Executive Committee (who are the ones dealing with this company) do not wish to renew this Agreement, however, there may be other owners within the building who vote for this company out of habit. Does the Strata Manager have the right to add an item to OUR EGM agenda?

Also, what action can we take if the old strata manager continues to obstruct the running of the committee by not co-operating with the handing over of documents etc?

Answer: There is no need for the outgoing manager to be at the meeting and I would use an agenda provided by the new manager.

Sounds like the outgoing manager is making it rather difficult. I suggest, if you already haven’t done so, find a replacement strata manager/ company.

Your chosen strata manager can then provide all the necessary documentation including motions and agendas as well as send out the notice of the meeting to all owners. There is no need for the outgoing manager to be at the meeting and I would use the agenda provided by the new manager.

The new manager can also draft a letter notifying your current strata manager of the situation and can attend the Special General Meeting if required to do so. A majority vote of unit owners present at the meeting is needed in order to change strata managers.

Once a decision has been reached, the new manager can notify the outgoing agent of the outcome by sending them a copy of the meeting’s minutes. The former manager will then be required to distribute a copy to all existing owners.

The newly appointed managers will start the handover and handle all essential paperwork to ensure a smooth transition.

It is important that records, documents, and any relevant information be handed over to the new management to enable them to get the show on the road.

The managing agent is the employee of the owners corporation. They can offer advice and direction, but final authority lies with the owners corporation. The owners corporation delegates the responsibilities it wants the managing agent to do on its behalf, therefore if the owners corporation or committee don’t want them to attend the meeting the manager has no right to be there. I would put this request in writing to the outgoing manager.

If the outgoing strata manages continues to be uncooperative about handing over documents, the owners corporation can apply to the NSW Civil and Administrative Tribunal for an order for the agent to return the records.

Jamie Welbourne
SMS Strata Management
P: 1800 351 078
E: [email protected]

This post appears in Strata News #245.

Question: We are lot owners in a small 8 lot commercial strata building. What is the procedure for appointing a new strata manager? What happens if this procedure is not followed?

We are lot owners in a small 8 lot commercial strata building.

What is the procedure for appointing a new strata manager?

What happens if this procedure is not followed?

Can an owner/occupier, who is licensed, become our new strata manager? Would this be considered a conflict of interest?

Can the executive committee vote themselves “absolute power”? ie. Basically what they say goes and they make decisions on behalf of all owners without discussion or meeting votes.

Actually, I’m wondering why I should bother voting as my vote is always overshadowed by a majority owner anyway.

Answer: It is critical that the termination of the current manager be effected strictly in accordance with the strata management agency agreement which is a legally binding contract.

The procedure for appointing a new strata manager

While the termination of the current and appointment a new strata manager must be done by ordinary resolution at a duly convened general meeting of the Owners Corporation, it is critical that the termination is effected strictly in accordance with the strata management agency agreement which is a legally binding contract.

Usually, contracts can be terminated by mutual agreement and otherwise, only in case of breach of contract by that strata manager and in case of a breach, usually a period of time to permit the strata manager to rectify its breach must be given prior to taking the step of termination.

Take care to ensure the procedure for termination of the current agent under the existing contract is adhered to strictly and it is recommended you seek legal advice in this regard. If this procedure is not followed, the Owners Corporation might expose itself to a lawsuit for damages for the wrongfully terminated agreement.

An owner/occupier, who is licensed can become the new strata manager provided there is disclosure and proper contracts in place and absolute transparency. If this is adhered to, we see no problem. It would not be considered a conflict of interest if there is proper disclosure and that owner/manager complies with the duties of ethics and acting in the best interests of the owners corporation as a whole.

The executive committee cannot vote themselves “absolute power”. The legislation clearly states that in the event of a conflict the decision of the owners corporation will prevail. Also, a strata committee cannot make a decision which the owners corporation must make by unanimous, special or ordinary resolution.

In addition, the owners corporation may restrict the strata committee’s power and determine that such restricted matters be determined only by the owners corporation in general meeting.

Leanne Habib
Premium Strata
P: 02 9281 6440
E: [email protected]
You can connect with Leanne & Premium Strata on Facebook, Twitter & LinkedIn.

This article is not intended to be personal advice and you should not rely on it as a substitute for any form of advice.

This post appears in Strata News #207.

Question: I require information on appointing a new Strata manager before the 12 month contract period is up. Our Strata manager rarely replies to emails and seldom ever replies to messages whether they are left on their mobile or sent via email.

Answer: Your ability to end your existing contract with your current strata manager depends entirely on the terms and conditions of the contract.

Your ability to end your existing contract with your current strata manager depends entirely on the terms and conditions of the contract, the requirements of the strata legislation and the specific facts and circumstances of your situation.

On the assumption you are bound by the standard SCA agreement, you can only terminate the agreement 1. With the mutual consent of the agent or 2. In case of breach of the agreement, and the agent failing to remedy that breach within 28 days after the owners corporation having served written notice on the agent providing particulars of that breach.

In case of the latter, termination of the management agency may only occur if authorised by a resolution of the owners corporation at a general meeting.

You will need very specific evidence of breach and clear evidence that the agent has failed to remedy it.

In the circumstances you describe and even if you issued a notice of breach, if the agent responded to your emails and phone calls, the breach would essentially be remedied and you would have no grounds on which to terminate.

Leanne Habib
Premium Strata
P: 02 9281 6440
E: [email protected]

This article is not intended to be personal advice and you should not rely on it as a substitute for any form of advice.

This post appears in Strata News #197.

Question: We are looking at changing Strata Managers in NSW. What is the process to carry out? How can we call for quotes for the Strata Management of the scheme? There are some ‘scare tactics’ going on with the current Strata Manager.

I live in a strata complex for over 50’s where the average age of owners is 80. The complex was built pre 1974.

We are looking at changing Strata Managers in NSW. At the last AGM held in October, there was a motion put to the meeting with a process to follow for calling for tenders for the Management of our Strata Complex as our current contract comes due this October. Historically there has been no other quotes sought for the Management of the complex.

The process was to compile a committee with the chairperson of the Strata Committee and 3 other owners not those of the Strata Committee. (So that it was removed from the Strata Committee.), that this committee take control of the compiling of the information and what is required, receiving tenders and these not to be opened on receipt but opened on a date advertised where all owners have the opportunity of attending. That the committee peruses these tenders and makes further inquiries as may be required. That the chairperson then takes the recommendations of this committee to the AGM.

The current Strata Manager was present at the AGM when this motion was presented and she stated – vote for this and we will increase our fees.. I have been told that this was taken by those present (aged persons) that they would increase the fees for this year and they voted no to the motion.

My questions about changing Strata Managers in NSW are:

1. can this be legally done – that is vote down a motion to call for quotes for the Strata Management of the Complex?
2. if this is so, how can we now call for quotes for changing Strata Managers?
3. and if time is not our friend this year, can we insist that we only vote on a 12-month contract where the others have been 3 years?

Answer: The process you wish to go about using to tender seems to be very sound.

The process they wish to go about using to tender seems to be very sound.

If the current manager has made a statement along the lines of “vote for this and we will increase our fees” in order to stop a tender process occurring that would seem like scare tactics at best – contract lengths are now statute limited and good managers welcome competition.

In relation to the questions posed:

• Yes the owners can of course vote down a motion at the AGM to call for tenders. That is not to stop the committee conducting their own process in calling for tenders (unless the meeting for some reason decides to restrict them from doing so in the compulsory motion about placing restrictions on the committee).
• Per my above advice, the committee is able to call these tenders and should do so by way of a motion at a committee meeting.
• The owners can negotiate any term of a contract they wish up to a maximum of 3 years.

Andrew Terrell
Bright & Duggan
E: [email protected]

This post appears in Strata News #186.

Question: When appointing a new strata manager, should the Strata Management Company attach a copy of their proposed Strata Managing Agency Agreement to the Agenda for all lot owners to view and question at either a General Meeting or AGM?

When appointing a new strata manager, should the Strata Management Company attach a copy of their proposed Strata Managing Agency Agreement to the Agenda for all lot owners to view and question at either a General Meeting or AGM? It was brought to my attention that the Owners Corporation had signed a Strata Managing Agency Agreement that purportedly was discussed at a General Meeting which I will say I attended, but for the life of me, I don’t recall that it was discussed nor did I receive in the mail a copy of the proposed Strata Management Contract prior to the General Meeting.

Answer: Under the strata legislation we are not aware that it is a mandatory requirement to include the strata management contract at either an AGM or general meeting.

Under the strata legislation, we are not aware that, when appointing a new strata manager, it is a mandatory requirement to include the strata management contract at either an AGM or general meeting, though, of course, best practice dictates that copies of agreements be attached to the agenda to enable owners to form a considered view of the contents etc of such agreement (including eg price and terms of appointment).

The fact that it was tabled may adequately discharge disclosure obligations of the Owners Corporation if in fact the full content of the proposed agreement was tabled.

This post appears in Strata News #178.

Question: There is a discrepancy around the term of appointment of strata manager. How should we proceed?

I am hoping you can please provide some advice about our term of appointment of strata manager.

Our medium sized block of apartments was only completed towards the end of last year and at our first AGM the Strata company put in place by our developers signed us up for a 3-year term even though we agreed at the meeting that the first term is for 12 months only. The minutes reflect 3 years. The commencement date of the agreement was the beginning of November 2016.

I have been told that as this was our first AGM, a strata manager may only be appointed for 12 months.

Can we contact the agent and advise them that their contract is in breach of the Act? Is this grounds for immediate termination of their contract and changing strata managers in NSW?

Answer: I suggest you look to meet with the principals of the business to raise your concerns.

The new legislation which came in on 30 November 2016 statute limited contracts to 3 years or 12 months, if at the First AGM – see the bold highlighted area of the Legislation below.

As the AGM and commencement date of the agreement occurred prior to the commencement of the new legislation, the agreement falls under the old legislation, so it can be for a 3 year agreement.

If they agreed at the meeting the appointment was 12 months and the minutes reflect 36 months, a number of owners should look to call a meeting and clarify that via the minutes (and also be willing to sign a statutory deceleration to this point).

50 Term of appointment of strata managing agents

1. The term of appointment (including any additional term under an option to renew) of a strata managing agent for a strata scheme expires (if the term of the appointment does not end earlier or is not ended earlier for any other reason):
   
   1. if the strata managing agent is appointed by the owners corporation at the first annual general meeting, at the end of the period of 12 months following that appointment, or
   2. in any other case, at the end of the period of 3 years following the appointment.
2. A person may be reappointed by the owners corporation by resolution at a general meeting as the strata managing agent for a strata scheme at the end of the person’s term of appointment.

I suggest you look to meet with the principals of the business to raise your concerns. If you look to go down the avenue of changing strata managers in NSW, I note the tribunal now has the power to terminate agreements where it did not previously.

Andrew Terrell
Bright & Duggan
E: [email protected]

Question: What are the implications of not having a licensed strata manager in NSW? Can a termination of a contract signed with a licensed agency be legal because the Strata Manager they put in place was not licensed? Are we able to appoint a new strata manager?

Can we terminate a contract signed with a licensed agency because the Strata Manager they put in place was not licensed? Or is this ok?

Our Owners Corporation has members asking for a termination of a contract and dismissal of Manager and they want a full refund of the money paid during 2015 and 2016.

A motion to look at Managers non-license status and not proceed with a new contract was not carried at 2016 AGM. Thus Owners Corporation signed a second yearly+ contract for a further 15 months giving the Agency Full Rights to act for Owners Corporation.

What are the consequences of terminating the contract and appointing a new strata manager?

Answer: An employee does not need to have both a licence and a certificate of registration and registration is generally sufficient if the agency is licensed.

These issues are governed by the Property Stock & Business Agents Act, 2002, (NSW). Given that the agency is licensed, the critical question is whether the manager has a “certificate of registration” under that Act. If not, the Strata Manager may be liable to a penalty of 100 penalty units and face disciplinary action by the Director General of the NSW Office of Fair Trading.

An employee does not need to have both a licence and a certificate of registration and registration is generally sufficient if the agency is licensed. Provided the Strata Manager is registered you will unlikely be able to terminate on this basis alone.

Also, provided the Strata Manager is registered, you will not be able to claim a refund. Refunds of expenses and commissions paid are generally limited to circumstances whether the agency agreement itself is flawed and in this instance, on the face of it, it appears that the agency agreement was properly signed by the licensee and the owners corporation.

Terminating any agreement should only be done in consultation with a solicitor to ensure there are lawful grounds for so doing. Otherwise, you may create a situation where the agency may sue you for damages.

Leanne Habib
Premium Strata
P: 02 9281 6440
E: [email protected]

This post appears in Strata News #147.

Question: We are looking at resigning our current strata manager and appointing a new strata manager. What are the procedures we need to follow? Do we have to wait until our AGM to do this?

I’m after a step by step guide on the procedure to resign our current strata manager and appoint a new one. I understand that we do this before the AGM meeting. Our AGM is scheduled for mid-2017. Do we have to wait for appointing a new strata manager until then? We are a small strata complex (4xtownhouses) in NSW. Awaiting your reply when convenient.

Answer: Whether or not you can terminate before the AGM depends on the terms of your management agreement.

Whether or not you can terminate before the AGM depends on the terms of your management agreement. On the assumption your current strata manager uses the Strata Community Association‘s standard form of agreement, the provisions of Clause 5 will apply (reproduced below for your ease of reference).

Either you both agree to terminate the agreement or you have to wait until the expiration of the agreement or if the agent is in breach, the provisions of Clause 5.4(a)(i) will apply.

5. Terminating the agreement

1. After the expiry of the term, the agreement will automatically end unless the owners corporation extends the agreement in accordance with section 50(4) of the Act.
2. The agreement may be terminated at any time with the mutual consent of the parties.
3. Any notice to terminate under this agreement can only be given by the owners corporation if authorised by a resolution of the owners corporation at general meeting.
4. Despite this clause 5 and without affecting any of its other rights, the agreement may be terminated with immediate effect by written notice given by:
   
   1. the owners corporation:
      
      1. if the agent is in breach of the agreement and fails to remedy that breach within 28 days after the owners corporation serves a written notice on the agent providing particulars of the breach; or
      2. where the agent is an individual, the agent is declared bankrupt; or
      3. where the agent is a corporation, the agent is wound up or placed in administration or liquidation; or
      4. if the agent ceases to hold a strata managing agent’s licence; or
   2. the agent if:
      
      1. the owners corporation is in breach of the agreement and fails to remedy that breach within 28 days after the agent serves a written notice on the owners corporation providing particulars of the breach; or
      2. an order by a Court is made for the variation or termination of the strata scheme under Part 9 or 10 of the Development Act; or
      3. the owners corporation fails to pay any moneys owed under this agreement after the agent serves a written notice on the owners corporation providing particulars of the amount outstanding; or
      4. the owners corporation fails to comply with any law or fails to provide adequate instructions or prevents the agent from carrying out its obligations under this agreement after the Agent serves a written notice on the owners corporation providing particulars of the breach.
5. The agreement is terminated on the appointment of a strata managing agent under section 237 of the Act to exercise or perform all the functions of the owners corporation and, if so terminated, the agent will not be entitled to:
   
   1. any remuneration by way of commission, agreed services fee, additional services fee, charges or otherwise in respect of any period after the termination; or
   2. any payment (in the nature of a penalty or otherwise) by reason of the early termination.
6. In the event of termination, the agent must provide all books, records, accounts, funds and property of the owners corporation in the agent’s possession to the secretary of the owners corporation, or persons nominated by the secretary of the owners corporation, within seven (7) business days.

You will need a form of a motion to terminate the current agency agreement and for appointing a new strata manager you will need a new management agency to provide their agency agreement for approval at a general meeting of the Owners Corporation.

In summary, the decision to terminate and appoint a strata managing agent can only be done at a general meeting, a decision for all owners.

Leanne Habib
Premium Strata
P: 02 9281 6440
E: [email protected]

This post appears in Strata News #142.

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