NAT: Q&A How to shift committee attitude towards residents

This article is about how to shift committee attitude towards residents.

Question: What techniques are recommended to change the language, attitude and bias of our committee who perceive lot owner concerns as ‘objections’ and ‘complaints’? How can we shift committee attitude towards residents?

Answer: Always ensure you give the committee a decision to make.

Generally, we think your best bet is to ensure that your ‘objections’ or ‘complaints’ are succinct, accurate, objective and clear in your aim. In other words, make sure you avoid dissertations and ‘rants’ and always ensure you give the committee a decision to make. For example, requesting the committee to ‘decide’ or ‘resolve’ something and referencing a quote or similar, is more tangible and action-focused than suggesting they ‘investigate’ or ‘consider’ something.

This is general information only and not legal advice.

Chris Irons
Strata Solve
E: [email protected]
P: 0419 805 898

This post appears in the April 2025 edition of The VIC Strata Magazine.

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