This article is about dealing with a strata manager or council of owners who are not acting in the best interest of lot owners. It is in response to requests for information we received from troubled lot owners in WA.
Table of Contents:
- QUESTION: Our strata manager is not performing the functions that we believe the management company should be doing. We are getting no response from the Director of the Management company.
- QUESTION: I’m on the council of owners with three others. They are making decisions without including me in the correspondence. It is a very dysfunctional COO. What should I do?
- QUESTION: I am a new owner and new on the council of owners and I’m very concerned about the governance and incompetence of this committee.
- QUESTION: The Council of Owners is not acting in the best interest of the lot owners. We’ve tried to make changes but the Chair holds proxies. We are at a loss as to how we can change anything.
- ARTICLE: How to handle a strata manager or council of owners who are not working in your interest
Question: Our strata manager is not performing the functions that we believe the management company should be doing. We are getting no response from the Director of the Management company.
We feel our Strata Manager has been incompetent when dealing with our Strata property in relation to a very important fire Alarm system. We’ve complained to the Director of the Management company and we are getting no response. What is the best course of action to follow?
Answer: Firstly you will need to check the management contract you have in place and check the functions and duties that they have agreed to perform.
Yes you do have an issue as an effective strata management is a co-operative and a partnership between the strata management company and the strata company i.e. represented by their strata council of owners. Both elements need to work effectively and together.
Firstly you will need to check the management contract you have in place and check the functions and duties that they have agreed to perform. Under the act you have the right to issue a notice indicating that they are contravening the duties as per the contract and advise a time frame to have the issue addressed. If the matter continues you have the right to terminate the contract.
The council of owners must act in the best interest of the strata company.
This post appears in the March 2021 edition of The WA Strata Magazine.
Question: I’m on the council of owners with three others. They are making decisions without including me in the correspondence. It is a very dysfunctional COO. What should I do?
I am on our council of owners. The other three “collude” together and always outvote me. One, in particular, has a vendetta against me for no reason.
One of them obtained a quote to change the Strata Manager and without including me in negotiations apart from a couple of emails with the details of the proposed manager. They regularly communicated with each other, not including me.
It is a very dysfunctional COO. The existing SM has been very very patient with them. They have been sending up to 20 emails a day back and forth asking stupid questions and not following the email thread. It is all very frustrating!
Answer: Is there some alternative dispute resolution (e.g. mediation)
I can’t comment on the specifics of WA legislation and by the sound of it you need some qualified advice in that regard to respond to some of your specific concerns.
Looking at your comment more broadly;
- What is it that you are wanting to achieve? Is it a specific outcome or something more general?
- There are legal solutions – see my comment above – but are there non-legal solutions?
- Is there an underlying issue that is driving the actions of the other parties? If so, what can be done about that?
- Is there some alternative dispute resolution (e.g., mediation) that you could consider to resolve some of those concerns?
- You don’t have to be best friends with the other parties – I think that’s unrealistic – but you do have to be able to get along enough so that you can exercise your rights and responsibilities.
Ultimately you probably need a circuit breaker of some sort, because otherwise, this situation will likely continue unchecked.
This post appears in the August 2020 edition of The WA Strata Magazine.
Question: I am a new owner and new on the council of owners and I’m very concerned about the governance and incompetence of this committee.
Answer: Each strata scheme needs to deal with the various problems as they may arise using their best skills.
It is up to the owners in the strata scheme to form a council of owners.
Each strata scheme needs to deal with the various problems as they may arise using their best skills and most persevering endeavours to keep the building maintained and keep everyone happy.
There is no official qualification requirement to be on a Council of Owners but there are some good training courses available.
Disclaimer: this article should not be relied on as legal advice.
This post appears in Strata News #373.
Question: The Council of Owners is not acting in the best interest of the lot owners. We’ve tried to make changes but the Chair holds proxies. We are at a loss as to how we can change anything.
How can we change the council of owners if the existing chairman currently holds a majority of proxies.
At our recent AGM the owners present tried to elect a new council of owners.
Our Strata Manager advised that all existing Council of Owner members had renominated and no other nomination where presented, so did we all concur that the CoO would remain unchanged?
An owner stood and asked “could we nominate at the meeting?” to which the strata manager advised “yes but you cannot nominate yourself unless you are a sole owner and Co-owners can only nominate the person they nominated to vote and owners can not nominate other owners.
We proceeded with 6 additional new nominations, however, it was a complete waste of time as the Chairman held the majority of the votes in the form of proxies made out to the Chairman, so no changes were made.
Lot owners are concerned about the way our Council is being run. The Council of Owners does not seem to be acting in the best interest of the lot owners. We are at a complete loss as to how we can ever change anything.
Answer: Prior preparation prevents poor performance.
Firstly, it is great to see a group of owners wishing to nominate for a position on their strata council.
The role of strata council is an important one with many responsibilities.
In this response, we specifically refer to Schedule 1. This can be accessed to follow the references to specific sections mentioned below.
At a properly constituted meeting, – see Schedule 1 By law 11 – the chairperson is required to consider the proxies as valid or not and then follow the process in accordance with Schedule 1 Bylaw 5 Election of Council.
See Schedule 1 By Law 5 (1) – 9 (b) for full details on Council nomination process, validity, voting and ballots.
Prior preparation prevents poor performance, with any well prepared meeting prior preparation always sees a better outcome.
If you believe that your existing council has a hold, so to speak, then it is best that well prior to your AGM, the owners seeking to be nominated/appointed either try and communicate with the existing council to seek their endorsement OR seek other owners support of their nomination.
Council may be elected in as a majority vote or a by a Ballot – see Schedule 1 Bylaw 5 especially (4) & (5).
You do also mention why you believe your strata council isn’t acting in the best interest of the lot owners. You should write to the chairperson noting your concerns in a simple, clear and objective manner and ask for further clarification. Or better still, ask to meet and discuss the scheme. If there is no resolution and if any owner believes the strata council has contravened the Strata Titles Act, then they may apply to SAT – State Administrative Tribunal for orders.
This is general advice only, owners are to seek their own professional or legal advise. We can offer further assistance, however, to avoid risk, liability, unnecessary conflict and drama we suggest employing the services of a professional strata manager.
This post appears in Strata News #303.
How to handle a strata manager or council of owners who are not working in your interest
Choosing a strata manager is one of the most important decisions for property owners to make. But what happens if you become disenchanted with your strata manager because you believe they’re not meeting their contractual obligations?
The first thing to do is review the strata management contract to ensure the services in question are required to be performed by the Strata Manager, as contracts may vary. You may also need to seek legal advice for any termination of contracts.
It’s essential for owners to clearly understand the role of the Strata Council and the Strata Manager, as well as the services Strata Managers are expected to provide under the strata management contract.
Role of the Strata Manager
The role of a Strata Manager is to work cooperatively with the council of owners to successfully manage, maintain and administer all aspects of the property and; to foster an appropriate community environment for the owners.
Tasks that may be required of a Strata Manager include:
- General accounting services
- Preparing Budgets
- Invoicing of levies/service charges
- Arrears collections
- Financial reporting
- Contract management
- Meeting preparation
- Communication with property stakeholders
- Coordination of maintenance tasks
- Enforcement of rules/by-laws
- Issuing of notices, orders and certificates
- General secretarial tasks
- Advise the Strata Company on matters of compliance, procedure and management issues.
A Strata Manager is not permitted to make decisions on behalf of the Strata Company or do anything that requires a resolution of the Strata Company.
If you have concerns about the conduct of the Strata Manager you may raise your concerns directly with the Council of Owners to address with the Strata Manager. The Council of Owners may need to seek legal advice about the obligations and conduct of the Strata Manager before any action can be taken.
The Role of Strata Councils
The strata council acts for and on behalf of the strata company in accordance with the conditions specified in the Strata Titles Act, the by-laws in force for the strata scheme, and subject to any restriction imposed or direction given at a general meeting of the strata company.
Members of the council of owners do not acquire any privileges by virtue of their election to the council, or if they become official office bearers. They are required to carry out their duties without favour, for the benefit of all owners.
If you believe your strata complex is not being managed properly by the council of owners on behalf of the Strata Company or they are behaving like a corrupt council of owners, you may apply to the State Administrative Tribunal (SAT) to have the matter resolved.
P: 08 9328 0999
Please note this advice was provided prior to the proclamation of the new strata title amendments and will be updated in due course.
Have a question about dealing with a strata manager or council of owners who are not acting in the best interest of lot owners or something to add to the article? Leave a comment below.
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