This NSW Q&A article is about the requirements for the new Strata Hub, an initiative of the NSW Government.
Question: Our Strata Manager insists on using a single first point of contact to liaise with regarding strata matters for the coming year. Is this usual?
In our complex of 22 owners, we recently held our AGM. Of the 6 owners who were at the meeting, 3 owners volunteered to serve on the committee.
Our Strata Manager insists on using a single first point of contact to liaise with regarding strata matters for the coming year.
Answer: The Strata Hub requires an “emergency contact person” who is nominated by the owners corporation as a contact for the strata scheme if there is an emergency.
Previously there was no express requirement under the NSW strata legislation for anyone to be appointed or nominated to or fill such a “First Point of Contact” role or liaison person by resolution (vote) or otherwise. Strata managers can appreciate the usefulness of such person for administration and communication purposes, especially where agreed to by the Owners Corporation, noting that the person would have no additional voting or other powers.
Since the advent of Strata Hub, while called an “emergency contact person” and defined as a person who is nominated by the owners corporation, with the person’s consent, as a contact for the strata scheme if there is an emergency, such appointments of “emergency contact persons” or “First Point of Contact” persons will now be required.
This post appears in Strata News #591.
Have a question about Strata Hub or something to add to the article? Leave a comment below.
- NSW: Strata Hub: Strata Schemes Management Amendment (Information) Regulation 2021
- NSW: New Mandatory AGM Digital Reporting for Strata Schemes!
- NSW: New Annual Reporting Rules for Strata Schemes
This article is not intended to be personal advice and you should not rely on it as a substitute for any form of advice.
Looking for strata information concerning your state? For state-specific strata information, take a look here.
Are you not sure about some of the strata terms used in this article? Take a look at our NSW Strata Glossary to help with your understanding.