This article discusses strata council dispute responsibilities, including whether and when the council must intervene in disputes involving the strata manager under the Strata Titles Act.
If an owner has an issue with the way the Strata Management company is dealing with a dispute, does the COO have to step in to try to resolve it when approached?
If an owner has an issue with the way the Strata Management company is dealing with a dispute does the COO have to step in to try to resolve it when approached? If so, what section in the Strata Titles act refers to this? Is it not the role of the COO to act in the interest of the owners?
We have members of our COO that refuse to communicate directly with owners and have adopted a communications policy at the recent meeting of the council which sets out that all communication to and from the council should occur through the office of the strata manager. So any matters you wish to raise for the attention of the council will be responded to as needed and as they meet they will then issue instructions to the strata manager.
As you can imagine if you have an issue with the Strata Management Company then this way of communicating is not appropriate.
The strata council is the entity that runs the strata company and the Strata Manager is an employee of the strata company.
The email is unclear as to what the dispute might be about?
Is there just cause for the complainant to be in dispute with the strata manager?
The strata council is the entity that runs the strata company and the Strata Manager is an employee of the strata company.
Is the strata manager doing as they are instructed by the strata council?
It is not unusual for a strata council to adopt a communications policy of this nature and in some instances reduces the effect of spurious communications of a frivolous nature.
The aggrieved party has it within their power to lodge an Application at the Tribunal to seek relief.
Refer to section 119 – Objectives
Refer to section 137 – Council Members: general duties and conflicts of interest
This post appears in Strata News #453.
Shane White
Strata Title Consult
E: shane.white@stratatitleconsult.com.au
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