This article about the building manager’s role in the delivery of parcels and boxes for an apartment has been supplied by Dino Biordi, LUNA.
Question: My building management has put up a sign advising post/couriers that they cannot leave any parcels or boxes near the entrance for the apartment building complex
My building management has put up a sign advising post/couriers that they cannot leave any parcels or boxes near the entrance for the apartment building complex, implying that they will throw out any parcel that is left on the entrance.
This is making me feel unsafe and uncertain of what will happen to my parcel or boxes, especially deliveries like hello fresh that are simply always left at the door.
Is this legal?
Answer: Legally yes, apartment building managers can inform couriers that parcel are not to be left at the entrance or in the foyer.
Legally yes, building managers can inform couriers (deliveries) that that parcels and boxes are not to be left at the entrance or in the foyer. Advising such does not imply that packages will be disposed of. Food parcels that are not collected can present a health risk if left for long periods. If these are not collected after a reasonable time, they could be disposed of not to attract pests or flies, which is a greater risk to the residents’ residents.
Deliveries of packages in multi-story residential or commercial buildings do present some issues; it is the recipient’s responsibility to give clear instructions when placing an order and ensure where possible to collect the packages promptly, preferably to take receipt of the package at the time of delivery.
Hello Fresh, Muscle Me and other food deliveries do not necessarily contact the recipient on the arrival of their packages. This may be due to unclear direction or instructions when the recipient places their online order. Multi-residential or commercial buildings that receive many packages from these types of services put Building Managers into a predicament as to what to do with parcels being left in the front of the building for lengthy periods. It is preferable that if the recipient is not home to take delivery, they should arrange alternatives with neighbours or have them delivered to a workplace.
As managers, we are not the intended recipient and, legally, therefore, cannot accept or sign on behalf of the recipient for a parcel. This includes parcels or packages from Australia Post.
The same rule applies to food deliveries as they have been treated the same as courier delivered products; fresh food items can present a health issue. The building should implement specific rules to minimise the risk of contamination or parcel theft.
This post appears in the June 2021 edition of The NSW Strata Magazine.
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