Enter your email Address

  • Home
  • What is strata?
    • Strata Legislation
    • What is Strata?
    • A Glossary of NSW Strata Terms and Jargon
    • Strata Property Basics: Strata Owners Corporation
    • Strata 101: Strata title
    • Understand Strata Management with this Five-Minute Guide
    • Cracking the Strata Fees Code
    • Strata Finance
    • 2021 Updated Guide: Master the Art of Strata Insurance
  • Strata Topics
    • Strata Information By State
      • New South Wales
      • Queensland
      • Victoria
      • Australian Capital Territory
      • South Australia
      • Tasmania
      • Western Australia
      • Northern Territory
    • Strata Information By Topic
      • COVID-19
      • By-Laws & Legislation
      • Smoking
      • Parking
      • Noise & Neighbours
      • Insurance
      • Pets
      • Your Levies
      • New Law Reform
      • Maintenance & Common Property
      • Committee Concerns
      • NBN & Telecommunications
      • Building Defects
      • Renting / Selling / Buying Property
      • Strata Managers
      • Building Managers & Caretakers
      • Strata Plan / Strata Inspection Report
      • Apartment Living Sustainability
  • Blog
    • Newsletter Archives
  • The Strata Magazine
    • The NSW Strata Magazine
    • The QLD Strata Magazine
    • The VIC Strata Magazine
    • The WA Strata Magazine
  • Advertise With Us
    • Site Sponsors
    • LookUpStrata Site Advertising
    • Your Own Branded Newsletter
  • About Us
    • Testimonials for LookUpStrata
  • Help
    • Ask A Strata Question
    • Q&As – about the LookUpStrata site
    • Sitemap

LookUpStrata

Australia's Strata Title Information Site

Whitbread Insurance Brokers
Australia's Top Property Blog Dedicated to Strata Living
Advertising Hynes Legal
You are here: Home / Building Manager / Building Managers QLD / QLD: Q&A Unable to Have Parcel Delivery at My Apartments

QLD: Q&A Unable to Have Parcel Delivery at My Apartments

Published July 25, 2019 By Frank Higginson, Hynes Legal Leave a Comment Last Updated July 31, 2020

Sharing is caring!

5shares

This article about parcel delivery to apartments in QLD has been supplied by Frank Higginson, Hynes Legal.

Question: Our intercom system is broken, couriers are unable to contact me to let me know they have a parcel for delivery to my apartment and the Complex Manager will not assist.

I own a townhouse in a resort complex on the Gold Coast.

The letterboxes are on the inside of the secure gated complex. The Complex Manager owns the PBAX system that operates the intercom system to contact owners via the gate.

parcel delivery apartment

I have been told that the PABX system does not work and that no one can contact me via the intercom system. This is creating a lot of difficulties for me to receive any parcels that are delivered to my property.

When a parcel arrives via Australia Post the Complex Property Manager tells them they can not leave the parcel and turns them away, even if I am at home. Australia Post has advised me that they are not allowed to make mobile phone calls to let me know that they are at the property and they have a parcel for delivery to my apartment. They must use the intercom to contact me directly so I can collect the parcels. Can anything be done about this?

GET NOTIFIED WHEN WE PUBLISH NEW Q&AS, NEWS AND ARTICLES TO THE SITE

Answer: The Complex Manager is not a concierge.

Normally things like PABX etc are what is considered utility infrastructure and owned by the body corporate. If the wiring (or whatever it is) was fixed the problem goes away. The default position is that unless there is some form of paperwork where the obligations were passed to the manager it does reside with the body corporate.

After that, the manager is not a concierge. It is not their job to provide services to owners for purposes like this. They also are usually not there to collect parcels and the like unless they agree to do it gratuitously.

Embed

Other articles about parcel delivery or managers you may be interested in:

  • QLD: Will Airbnb Kill the Caretaking Business Model?
  • QLD: Bullying in Strata! Some Lot Owners are Extremely Unreasonable

This post appears in Strata News #269.

Frank Higginson

E: [email protected]

P: 07 3193 0500

W: http://www.hyneslegal.com.au

Visit Building Managers OR Strata Legislation QLD

After a free PDF of this article? Log into your existing LookUpStrata Account to download the printable file. Not a member? Simple – join for free on our Registration page.

Have a question about parcel delivery at your apartment building or a resident or something to add to the article? Leave a comment below.

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Search For Strata Articles

  • Advert Stratabox
  • StrataBox Advert
  • Advert: StrataLoans
  • Advert: StrataLoans
  • Advert: StrataLoans
Subscribe Newsletter

TESTIMONIAL

"The newsletter is very helpful and gives great guidance with commonly asked questions." Gayle, Lot Owner – November 2020
"I love your regular emails and now this fantastic magazine! Keep up the great work. " David, Lot Owner – August 2020

Quick Login

Log In
Register Lost Password

Categories

  • COVID-19
  • Ask A Strata Question
  • New South Wales
  • Queensland
  • Victoria
  • Australian Capital Territory
  • South Australia
  • Tasmania
  • Western Australia
  • Northern Territory
  • ByLaws & Legislation
  • Smoking
  • Parking
  • Noise & Neighbours
  • Insurance
  • Pets
  • Levies
  • Law Reform
  • Maintenance & Common Property
  • Committee Concerns
  • NBN & Telecommunications
  • Building Defects
  • Renting / Selling / Buying
  • Strata Managers
  • Building Managers and Caretakers
  • Strata Reports / Plans
  • Sustainability

Recent Comments

  • Josephine Wiseman on NSW: Q&A Keeping Pets in a Strata Building
  • martine on QLD: Q&A Holding Positions on the Executive and Ordinary Committee
  • Anna Falk on NSW: Q&A Positions on the Strata Committee
  • Melissa Field on NSW: Annual Window Safety Compliance Reinspection – Minimising the Risk of Non-Compliance
  • Liza Admin on NSW: Q&A Smoke Alarms in Strata Units
  • Jono on WA: Resolving Strata Disputes Under the Strata Title Act Amendments
  • Allen G Reid on QLD: Changes to Strata Legislation and What This Means For You
  • Cindy on QLD: Q&A Installing Solar Panels in Strata in Queensland
  • Liza Admin on WA: Q&A Procedure for Appointing a New Strata Manager
  • Liza Admin on QLD: Q&As Management Rights, Extensions and the Committee’s Decision

WEBSITE INFORMATION

  • Privacy Policy
  • Terms and Conditions of Use
  • Terms of Use for Comments and Community Discussion
  • Advertising Disclosure
  • Sitemap

SCA Membership

SCA WA Membership

ASK A STRATA QUESTION

Disclaimer

The opinions and/or views expressed on the LookUpStrata site, including, but not limited to, our blogs and comments, represent the thoughts of individual bloggers and our online communities, and not those necessarily of LookUpStrata Pty Ltd. In all instances, information should not be taken as advice and independent legal advice should be consulted.

CONTACT US VIA EMAIL

Copyright © 2021 · LookUpStrata ® Pty Ltd · All rights reserved