QLD: Q&A Couriers Don't Know How to Deliver to My Apartment

This Q&A is about parcel delivery in QLD. Due to limitations at our apartment complex, couriers don’t know how to deliver my parcels and the building manager will not help.

Question: Our intercom system is broken. Couriers don’t know how to deliver parcels to my Gold Coast apartment and the Complex Manager will not assist.

I own a townhouse in a resort complex on the Gold Coast.

The letterboxes are on the inside of the secure gated complex. The Complex Manager owns the PBAX system that operates the intercom system to contact owners via the gate.

I have been told that the PABX system does not work and that no one can contact me via the intercom system. This is creating a lot of difficulties for me to receive any parcels that are delivered to my property. Couriers don’t know how to deliver parcels to my apartmnent.

When a parcel arrives via Australia Post the Complex Property Manager tells them they can not leave the parcel and turns them away, even if I am at home. Australia Post has advised me that they are not allowed to make mobile phone calls to let me know that they are at the property and they have a parcel for delivery to my apartment. They must use the intercom to contact me directly so I can collect the parcels. Can anything be done about this?

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Answer: The Complex Manager is not a concierge.

Normally things like PABX etc are what is considered utility infrastructure and owned by the body corporate. If the wiring (or whatever it is) was fixed the problem goes away. The default position is that unless there is some form of paperwork where the obligations were passed to the manager it does reside with the body corporate.

After that, the manager is not a concierge. It is not their job to provide services to owners for purposes like this. They also are usually not there to collect parcels and the like unless they agree to do it gratuitously.

Have a question about parcel delivery at your apartment building or a resident or something to add to the article? Leave a comment below.

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