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Home » Building Manager » Building Managers QLD » QLD: Q&A Couriers Don’t Know How to Deliver to My Apartment

QLD: Q&A Couriers Don’t Know How to Deliver to My Apartment

Published July 25, 2019 By Frank Higginson, Hynes Legal Leave a Comment Last Updated June 2, 2021

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This Q&A is about parcel delivery in QLD. Due to limitations at our apartment complex, couriers don’t know how to deliver my parcels and the building manager will not help.

Question: Our intercom system is broken. Couriers don’t know how to deliver parcels to my Gold Coast apartment and the Complex Manager will not assist.

I own a townhouse in a resort complex on the Gold Coast.

The letterboxes are on the inside of the secure gated complex. The Complex Manager owns the PBAX system that operates the intercom system to contact owners via the gate.

parcel delivery apartment

I have been told that the PABX system does not work and that no one can contact me via the intercom system. This is creating a lot of difficulties for me to receive any parcels that are delivered to my property. Couriers don’t know how to deliver parcels to my apartmnent.

When a parcel arrives via Australia Post the Complex Property Manager tells them they can not leave the parcel and turns them away, even if I am at home. Australia Post has advised me that they are not allowed to make mobile phone calls to let me know that they are at the property and they have a parcel for delivery to my apartment. They must use the intercom to contact me directly so I can collect the parcels. Can anything be done about this?

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Answer: The Complex Manager is not a concierge.

Normally things like PABX etc are what is considered utility infrastructure and owned by the body corporate. If the wiring (or whatever it is) was fixed the problem goes away. The default position is that unless there is some form of paperwork where the obligations were passed to the manager it does reside with the body corporate.

After that, the manager is not a concierge. It is not their job to provide services to owners for purposes like this. They also are usually not there to collect parcels and the like unless they agree to do it gratuitously.

Have a question about parcel delivery at your apartment building or a resident or something to add to the article? Leave a comment below.

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Other articles about parcel delivery or managers you may be interested in:

  • QLD: Will Airbnb Kill the Caretaking Business Model?
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This post appears in Strata News #269.

Frank Higginson

E: [email protected]

P: 07 3193 0500

W: http://www.hyneslegal.com.au

Visit Building Managers OR Strata Legislation QLD

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About Frank Higginson, Hynes Legal

Frank Higginson heads the community titles practice at Hynes Legal.

Frank commenced five years articles of clerkship on the Gold Coast while studying law externally in January 1992 and apart from a two-year hiatus working in London with a multinational firm from 1997 to 1999 he has practiced in Queensland in property matters for his entire career.

Frank joined Hynes Legal in 2001. He became a partner/director in 2004 and since then has whittled his practice down to the two keys areas for strata law in Queensland - body corporate law and management rights.

He and his team are the only experts in Queensland that truly specialise in both of these areas of law.

The rationale for this is the belief that when there are issues in dispute, it helps enormously (from a legal, strategic and commercial position) to understand the strengths, weaknesses, and views of the other party. It creates the opportunity to make commercially sensible suggestions to enable the resolution of all issues in dispute. Acting for only one side of an industry (particularly if vociferously so) prevents that.

Frank's LinkedIn Profile.

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