Question: How do we handle troublesome owners? The chair holds a grudge against a committee member, causing scheduling conflicts and ignoring their input. The problematic owner has abused their position to act as a complex coporate.
Answer: Facilitate a discussion addressing specific issues rather than just having a general chat.
Unfortunately, that’s a common situation. I suspect this is a small scheme. My experience is that with smaller schemes, you find much more of this sort of thing happening because there is a higher tendency for owners to be residents.
The first question is why do we think this is happening? What did/do they do for a living? The conflict may be due to the nature of the individual’s job, which may be methodical and forensic in nature. If this is how they’re approaching strata, strata doesn’t work that way.
Does the owner have a valid point? It sounds like a few things are not going according to plan in this scheme. It may well be that one small thing is happening in the scheme and it’s causing a problem for this owner.
By asking these types of exploratory questions, you get down to the nuts and bolts of the situation. It is important to consider whether the individual is fulfilling their responsibilities appropriately, and if not, to address the specific problems and work towards resolving them. Facilitate a discussion addressing specific issues rather than just having a general chat.
This post appears in the April 2023 edition of The QLD Strata Magazine.
Chris Irons
Strata Solve
E: chris@stratasolve.com.au
P: 0419 805 898
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