QLD: Self-resolution — working through issues together

Self-resolution — working through issues together

Many people expect governing bodies to enforce compliance when disputes arise in community titles schemes. However, the Body Corporate and Community Management Act 1997 (Qld) emphasises self-management, balancing individual rights with shared responsibilities on the assumption residents should have the capacity to resolve many issues themselves before seeking formal intervention.

Self-resolution is the foundation of effective dispute management in community living. While formal processes like conciliation are available, proactive and thoughtful engagement often resolves issues more efficiently.

Even when formal intervention is necessary, strong self-management and collaboration skills can make the process smoother and more successful.

What does self-resolution look like?

Self-resolution can include:

• respectful conversations with neighbours
• addressing misunderstandings early
• using body corporate processes to raise concerns
• seeking information before assuming non-compliance
• employing direct and respectful communication and discussion to prevent disputes
• documenting agreements clearly to ensure accountability and prevent future misunderstandings.

These approaches are often faster, cheaper, and more sustainable than formal proceedings.

Self-management—playing your part

Self-management does not mean tolerating poor behaviour but rather engaging in ways that promote resolution rather than escalation.

As an individual, self-management involves regulating emotions, behaviours, and actions to achieve personal and collective goals. In a body corporate context, this means:

• managing reactions to perceived unfairness
• raising issues constructively and at the right time
• communicating concerns calmly, effectively and with respect.

As a group, self-management focuses on collective responsibility for resolving disagreements and making decisions. This includes:

• open, respectful discussions
• using established processes instead of personal conflicts
• recognising shared responsibilities and being willing to compromise.

If discussions get tough, use these personal ground rules to help keep things in perspective:

1. Pause and reflect: recognise the issue and take a moment before reacting.
2. Seek clarity: focus on facts, not assumptions. Understand the real issue.
3. Get curious: listen actively and ask genuine questions to uncover solutions.
4. Stay optimistic: believe in the possibility of resolution and focus on solutions, not blame.
5. Collaborate: aim for win-win outcomes by brainstorming and being flexible.

Community living thrives when residents take responsibility for resolving issues collaboratively, rather than relying solely on external authorities.

Visit our website for information and guides on structuring your self-resolution efforts.

Commissioner for Body Corporate and Community Management
P: Information Service Freecall 1800 060 119

This post appears in Strata News #799.

This article has been republished with permission from the author and first appeared on the Commissioner for Body Corporate and Community Management website.

Are you not sure about some of the strata terms used in this article? Take a look at our NSW Strata Glossary to help with your understanding.