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Home » Noise » Noise & Neighbours NSW » NSW: When NCAT Fines Don’t Stop Noisy Flooring in Strata

NSW: When NCAT Fines Don’t Stop Noisy Flooring in Strata

Published March 26, 2026 By Leanne Habib, Premium Strata Leave a Comment Last Updated March 26, 2026

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Question: The owners upstairs have been served a breach and fined at NCAT for noisy flooring. They are happy to pay the fines and not fix the flooring. What can we do?

The lot owners in the apartment above my unit installed a noisy floating floor. Mediation was unsuccessful and NCAT ordered the floor be replaced with carpet. The owners took no action. They were fined. The owners paid the fine but they took no other action to replace the flooring. They were then taken back to NCAT and fined again. Once again they paid the fine but have not replaced the flooring. The owners feel it’s easier to pay the fines rather than replaced the noisy floating floor. As the downstairs owner, what action can I take?

Is it up to the committee to get legal advice and pursue the breach or is it up to us as the affected lot owners?

Answer: Get legal advice on whether you can now apply for new different orders along the lines of getting an order to have the works carried out on behalf of the offending lot owner at their expense.

You will get owners that feel it’s easier to pay the fine. This is more of a legal question so I suggest you get legal advice. I would get legal advice on whether you can now apply for new different orders along the lines of getting an order to have the works carried out on behalf of the offending lot owner at their expense. Some implications of the order would be access to the lot. That would have to form part of the advice.

So option one is to look at getting orders to have the works completed. Also, look at another jurisdiction, perhaps going outside of NCAT and maybe going to another jurisdiction and seeing whether or not they have more weight and force.

In my view, I would think the owners corporation has that obligation because the breach of the bylaw is noise and the owners corporation have an obligation to enforce compliance with the bylaws. It wouldn’t harm if the affected lot owner is a joint applicant. The application may have more force and weight.

This post appears in the June 2023 edition of The NSW Strata Magazine.

Leanne Habib
Premium Strata
E: info@premiumstrata.com.au
P: 02 9281 6440

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About Leanne Habib, Premium Strata

Leanne is leading the conversation in strata and community management across Australia. With a distinguished career spanning over 25 years and holding credentials as a licensed Strata and Community Manager and Real Estate Managing Agent, Leanne has masterfully redefined the essence of premium strata service. Her approach, honed through years in senior roles within top-tier agencies, is unwaveringly client-focused, ensuring that expectations are not only met but consistently exceeded.

As a pivotal member of the Strata Community Association (SCA) and the CEO of the award-winning Premium Strata, Leanne, together with her team of seasoned strata managers, embodies a commitment to unparalleled service excellence. Beyond steering Premium Strata and Premium Building Management, her influence extends across the property industry as a leading voice. Leanne's insights on legislative updates and industry shifts are invaluable, offering guidance to lot owners on intricate strata matters and fostering effective and informed strata management practices.

Leanne is a regular contributor to Lookupstrata. You can take a look at Leanne’s articles here .

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