This article is about how to shift committee attitude towards residents.
Question: What techniques are recommended to change the language, attitude and bias of our committee who perceive lot owner concerns as ‘objections’ and ‘complaints’? How can we shift committee attitude towards residents?
Answer: Always ensure you give the committee a decision to make.
Generally, we think your best bet is to ensure that your ‘objections’ or ‘complaints’ are succinct, accurate, objective and clear in your aim. In other words, make sure you avoid dissertations and ‘rants’ and always ensure you give the committee a decision to make. For example, requesting the committee to ‘decide’ or ‘resolve’ something and referencing a quote or similar, is more tangible and action-focused than suggesting they ‘investigate’ or ‘consider’ something.
This is general information only and not legal advice.
Chris Irons
Strata Solve
E: [email protected]
P: 0419 805 898
This post appears in the April 2025 edition of The VIC Strata Magazine.
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Hello Chris, I have a problem that the Council of Owners are refusing to get involved with. Are they in a position to enforce the bylaw that is being breached?
The woman in the unit next to my parents, has placed trees in pots in such a way that they block half of their view of the river and grounds of the complex.
She claims it gives her privacy. This is absurd considering there are 8 floors above her that look directly onto her common property with exclusive use terrace. She refuses to move them, or moves them one inch and claims she has moved them. This is causing great anxiety for my parents who are elderly and would like their view back. The view is the reason they bought the property.
We believe she is breaching a bylaw. The COO have advised they don’t won’t any involvement, and that we need to take her to SAT to sort this out.
This has been going on for 4 years now