This question about strata manager complaints in SA has been answered by Tyson D’Sylva, Ace Body Corporate Management.
Question: Where do we lodge a complaint in South Australia in regards to the behaviour and conduct of our Strata Manager?
We would like to know how we lodge a complaint in South Australia in regards to the behaviour and conduct of our Strata Manager.
Is there a registration group or organisation that can receive a complaint and investigate?
We cannot find any reference to a body that oversees Strata Managers.
Your assistance would be greatly appreciated.
Answer: It is always best to use a manager that is a member of SCA.
There is a National Body called Strata Community Association (SCA) and each state and territory has a local branch.
It is always best to use a manager that is a member of this organisation as there is a code of conduct that all managers and companies are to abide too.
This Body is a self-regulated body at this point and is pushing for licensing especially in SA as other states like NSW have this accomplished.
This would mean higher standards across the board of all companies and better outcomes for the clients. If your manager is a member of this body then you can contact the SCA and put in a complaint which the board will need to assess its validity. Using an SCA member can result in a better outcome for you.
If the strata management company is not a member of SCA, what can you do? You would have to contact Consumer Business Services.
This post appears in Strata News #238.
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This article is not intended to be personal advice and you should not rely on it as a substitute for any form of advice.
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