This article discusses strata key fob replacement responsibility and when an owner may need to pay for a new device.
Question: My fob has stopped working. The Strata Company want me to pay for a new fob. Isn’t this a defect?
My key fob has stopped working on the door from my car park to the apartment building. It works on the main entrance and lower level car park doors.
The strata company suggests it has lost its programming and wants me to pay for a new fob. As the Fob is not lost or damaged given it works on other doors why should I pay for a new fob? Isn’t this a defect?
Answer: It would not be unreasonable for the Strata Company to suggest a new device is purchased
The coding / programming for different doors or gates may be different and it is possible that your remote is defective even if it still operates on other access points. It would not be unreasonable for the Strata Company to suggest a new device is purchased, especially if the device has been in use for some time. My experience is once a fob loses some or all of its programming then the most cost effective solution is usually replacement.
If however the device is relatively new it may still be under warranty. It is worth checking with the Strata Company or the Strata Company manager to see if there is any warranty on the device or its a programming issue.
This post appears in the July 2021 edition of The WA Strata Magazine.
Luke Downie
WA Strata Consultant
E: Email
P: 0456 589 639
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