Question: We have access fobs and keys to our apartments. The Building Manager refuses to share the access code in case someone misplaces their fob. Can the Building Manager restrict resident access to the building in this way?
We have access fobs and keys to out apartments. There is key pads at the entry doors and the carpark, however, residents are not provided with the access code and must use their fob. The code is provided to couriers etc.
If the fob is lost or stolen, we have to call a person to attend and provide access to the building at a cost of $150. I’m not sure if this service is available 24/7. Why are residents not able to have the code?
We have teenage children. If they forget to take their fob or misplace it and we aren’t available, how do they get into the building? I have asked the Building Manager to supply the code but I’m not getting an answer.
Can the Building Manager restrict resident access to the building in this way?
Answer: As an owner, you raise the issue with The Committee and propose alternatives.
All security systems have to have a balance between providing security and access. Getting that balance right isn’t always straightforward and when people lose their access devices there it’s always going to be inconvenient for them to enter the building until a new one can be provided.
Does your building have the right balance and a fair system? We can’t really answer that here without all the details but what you can do as an owner is raise the issue with The Committee and propose alternatives. It sounds like you have made a start to that by speaking to the building manager. If you aren’t happy with their response why don’t you submit a motion to the Committee to be considered at the next Committee meeting?
William Marquand
Tower Body Corporate
E: willmarquand@towerbodycorporate.com.au
P: 07 5609 4924
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