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Home » Defects » Defects NSW » NSW: Well run vs poorly managed strata buildings key record keeping signs and warning indicators for owners

NSW: Well run vs poorly managed strata buildings key record keeping signs and warning indicators for owners

Published April 28, 2026 By Michael Ferrier, Eyeon Property Inspections Leave a Comment Last Updated April 28, 2026

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Question: When looking at a strata building from a records management perspective, what does a well run building look like compared to a poorly run building? What are the warning signs?

Answer: With a well run building, there is greater transparency and good communication.

To start with, let’s talk about the well run buildings. What stands out to us when looking at the records from a well run building is greater transparency and good communication.

When we look at the AGM, we see that the strata committee includes an annual summary with the minutes. The summary tells the owners what’s happened, about any issues and what the committee’s proposals are to solve those issues. In other words, we get good vibes.

On the other hand, we get the opposite vibes from the records when decisions are deferred or the owners corporation doesn’t want to spend money they should be spending. We get the feeling that this building will perhaps gradually fall behind.

We’re making an assessment based only on the records without actually seeing the building. When we talk to buyers about what they’ve seen at the building, there’s often a correlation between the good and bad vibes we get from the records, and that’s a really important thing.

Michael Ferrier
Eyeon Property Inspections
E: michael.ferrier@eyeon.com.au
P: 02 9260 5510

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About Michael Ferrier, Eyeon Property Inspections

Michael Ferrier is the Founder and MD of EYEON Property Inspections, home of the innovative property inspection models, such as Open Access and EYEON Zero.

He has over 30 years of experience across government policy, financial services, banking, franchising, building small businesses and, of course, real estate.

Michael is also a member of the Strata Community Association and has appeared on The Elephant in The Room Property Podcast.

When Michael is not occupied with problem-solving or helping clients, he enjoys playing golf and trying a new beer or red wine, but not at the same time.

Michael is a regular contributor to LookUpStrata. You can take a look at Michael’s articles here .

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