NSW: Q&A What can owners do if the strata manager fails to act on AGM resolutions?

This article discusses the options available to owners when a strata manager fails to act on AGM resolutions, leading to maintenance and administrative issues.

Question: What can owners do if the strata manager fails to act on AGM resolutions, causing maintenance delays and administrative issues?

Our strata manager has not followed up on AGM resolutions or subsequent owner requests. This resulted in problems such as termite infestations and stalled renovation approvals because new by-laws were not consolidated and registered on time. What recourse do we have when the strata manager fails to carry out these responsibilities?

Answer: The main avenue for recourse would be via the NSW Civil and Administrative Tribunal.

With any strata-related issues, the main avenue for recourse would be via the NSW Civil and Administrative Tribunal. As in any formal litigation setting, the rules of evidence apply. You need to provide evidence that the current strata manager’s inaction caused physical damage to the building and/or financial difficulties for your owners corporation. A good way to obtain this evidence is with a statement to this effect from a qualified professional. This should be under the advice and guidance of a lawyer.

At the absolute minimum, with respect to the unregistered by-laws, it would be reasonable to request that the strata manager cover any additional costs associated with re-calling a general meeting and further registration costs. You could do this by less formal negotiations/ performance management with the senior executive team.

Megan Parkins
Tender Advisory
E: megan@tenderadvisory.com.au
P: 0435 893 670

This post appears in the December 2025 edition of The NSW Strata Magazine.

Have a question or something to add to the article? Leave a comment below.

Read next:

• NSW: Q&A Should the owners corporation delegate all functions to the strata manager?
• NSW: Strata owners, don’t be misled by these questionable manager retention strategies
• NSW: Q&A What if the strata manager requests early termination?

Visit our Strata Managers OR NSW Strata Legislation.

Looking for strata information concerning your state? For state-specific strata information, take a look here.

After a free PDF of this article? Log into your existing LookUpStrata Account to download the printable file. Not a member? Simple – join for free on our Registration page.