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Home » Noise » Noise & Neighbours NSW » NSW: Noise complaints to strata

NSW: Noise complaints to strata

Published May 30, 2017 By Leanne Habib, Premium Strata 2 Comments Last Updated March 30, 2026

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Question: My neighbour has a water fountain in her yard next to my patio. It is like listening to someone urinating into a toilet bowl 24/7. Although the level of noise isn’t excessive, could this be considered a nuisance?

My neighbour has a water fountain in her yard next to my patio. The fountain runs 24/7. Although I have asked her to move the fountain and even offered to assist with the relocation, she refuses. Our strata manager has contacted the lot owner who claims her doctor said the sound of the fountain would be relaxing for her.

It is like listening to someone urinating into a toilet bowl 24/7. Strata management is unable to offer any other solution, feeling they have hit a wall with this owner. I am aware of NCAT but I’m unsure if the noise level is what EPA would deem excessive.

Answer: It is possible with the proper evidence in support that you could be successful in having the hours of operation of the water-fountain restricted, having it altered to reduce nuisance or having it decommissioned altogether.

Your case may lie within the nuisance provisions of the strata legislation:

153 Owners, occupiers and other persons not to create nuisance

  1. An owner, mortgagee or covenant chargee in possession, tenant or occupier of a lot in a strata scheme must not:

    1. use or enjoy the lot, or permit the lot to be used or enjoyed, in a manner or for a purpose that causes a nuisance or hazard to the occupier of any other lot (whether that person is an owner or not), or

…

Smoking, odours, light from external sensor downlights have all been held to constitute a nuisance in those particular situations. It is possible with the proper evidence in support that you could be successful in having the hours of operation of the water-fountain restricted, having it altered to reduce nuisance or having it decommissioned altogether.

Was the water fountain installed after the registration of the strata plan? If so, it is likely that a by-law would have been required and that by-law should have made provision that it does not cause nuisance, water egress etc, in which case, you could rely on the breach of by-laws provisions under the legislation.

Arguably, also, the sound from the water fountain may constitute “noise”. Noise is variously defined as a “sound” especially one that is loud or unpleasant or that causes disturbance. In other words, just because the noise is not unbearably loud, it might be proven that it causes you disturbance or that it is unpleasant for you.

Conversely, there is a lot of case law that suggests that strata living requires a “high” degree of tolerance.

This post appears in Strata News #593.

Leanne Habib
Premium Strata
E: info@premiumstrata.com.au
P: 02 9281 6440

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About Leanne Habib, Premium Strata

Leanne is leading the conversation in strata and community management across Australia. With a distinguished career spanning over 25 years and holding credentials as a licensed Strata and Community Manager and Real Estate Managing Agent, Leanne has masterfully redefined the essence of premium strata service. Her approach, honed through years in senior roles within top-tier agencies, is unwaveringly client-focused, ensuring that expectations are not only met but consistently exceeded.

As a pivotal member of the Strata Community Association (SCA) and the CEO of the award-winning Premium Strata, Leanne, together with her team of seasoned strata managers, embodies a commitment to unparalleled service excellence. Beyond steering Premium Strata and Premium Building Management, her influence extends across the property industry as a leading voice. Leanne's insights on legislative updates and industry shifts are invaluable, offering guidance to lot owners on intricate strata matters and fostering effective and informed strata management practices.

Leanne is a regular contributor to Lookupstrata. You can take a look at Leanne’s articles here .

Comments

  1. Kelly Partington says

    August 10, 2022 at 7:39 pm

    We have a resident who for the past two years has a car that is unregistered no plates parked in carpark.
    We have written to owner of lot who self manages and has no signed lease agreement with lodger and ignores requests to move car. Committee has approached local council to have towed away as abandoned and offer to sign affidavit for towing company, but as WA councils have no agreement to enter Common property even through authorised wont. advise is to push car to verge, its locked so cant do without breaking windows. Can you advise anything other than SAT action

    Reply
    • Liza Admin says

      August 31, 2022 at 10:17 am

      Hi Kelly

      Marietta Metzger from Magixstrata has responded to your comment within this article: WA: Q&A How Do We Stop Parking Problems in Our Strata

      Reply

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