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Home » Maintenance & Common Property » Common Property NSW » NSW: Emergency Access Solutions for Elderly Residents in Apartment Buildings

NSW: Emergency Access Solutions for Elderly Residents in Apartment Buildings

Published April 14, 2026 By Jake Sharp Leave a Comment Last Updated April 14, 2026

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Question: Is there a system that solves the problem of access to elderly residents’ apartments in an emergency?

Emergency services use a lockbox system for a few of the older residents in our large inner city building. The use of this lockbox has always been a concern of mine. Is there a system that solves the problem of access to elderly residents’ apartments in an emergency? If so, how?

Answer: This can be arranged with a digital key safe.

There are a couple of ways you can do this.

The strata manager can grant access to the emergency service, ambulance, etc. When the emergency services get to the building, they’ll be granted access, or they’ll have to call the head office to be let into the building.

Another way to organise this is with a digital key safe. If five apartments require emergency access and don’t have digital apartment doors, the building can install a digital key safe for those apartments. The key safe would only be for the use of emergency services for access into those lots.

Emergency services would get to the building, access the digital key safe and gain access to the elderly residents’ apartments.

A third option would be to place a digital door lock on the apartments. Emergency services can be authorised access to those apartment doors.

This post appears in the May 2023 edition of The NSW Strata Magazine.

Jake Sharp
MiMOR
E: jake@mimor.com.au
T: 1300 064 667

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