NSW: Are there industry benchmarks for strata manager performance?

This article discusses whether there are industry benchmarks for strata management services in NSW, noting that no formal standards currently exist.

Question: Are there government and/or industry performance indicators or standards to assist owners in assessing their strata management agency’s performance?

Answer: There are no presently government and/or industry performance indicators or standards published for strata management.

Unfortunately, no. There are no presently government and/or industry performance indicators or standards published for strata management.

Notwithstanding this, most companies will have some form of an in-house customer service charter, which would provide insight into assessing their performance. This information could be available on their websites, form part of your managing agency agreement with them, or be provided upon request by the senior management team/branch manager.

We recommend discussing your concerns holistically with your strata committee members. If they agree, come up with a list of pain points to raise constructively with either the direct strata manager or, if there is discomfort or a breakdown in the relationship, the senior management team and/or branch manager, so the company can respond and attempt a resolution.

Megan Parkins
Tender Advisory
E: megan@tenderadvisory.com.au
P: 0435 893 670

This post appears in the April 2026 edition of The NSW Strata Magazine.

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