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Home » Maintenance & Common Property » Maintenance & Common Property ACT » ACT: Can residents force the owners corporation to investigate building noise defects?

ACT: Can residents force the owners corporation to investigate building noise defects?

Published March 11, 2026 By Steve Wiebe Leave a Comment Last Updated March 12, 2026

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This article discusses whether noise from waste chutes may be a building defect and if strata owners can push the committee to investigate.

Question: Can owners require the committee to investigate and pursue rectification of noisy waste chutes as a common property defect?

Our building is about 2 years old and has about 4 levels. Since handover, residents have raised concerns with the developer/builder, strata manager, and executive committee (EC) about unacceptable noise from the waste chutes and waste rooms .

The developer/builder says the chutes comply with code and has suggested limiting chute use. The EC is not pursuing the issue as a defect.

The noise carries through adjacent lots and into the hallways. We are concerned that this is a common property defect that is not being investigated or rectified, and that it is devaluing affected lots and potentially indicates a larger defect.

Is the committee required to ensure this issue is properly investigated and pursued with the developer as a common property defect?

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Answer: Obtain the signatures of other residents who are also experiencing similar concerns and petition your committee to engage a report.

To have a claim against the original developer/builder, the owners corporation should commission an outside report from a qualified person advising if the chutes comply with the BCA and relevant regulations. The suggestion to limit the use of the chutes does not appear to be a sustainable solution if the noise is to the extent you describe. We suggest that you obtain the signatures of other residents who are also experiencing similar concerns and that you petition your committee to engage a report. Owners could also request that a motion be placed on the agenda for the next owners corporation meeting.

Jan Browne
Bridge Strata
E: jan@bridgestrata.com.au
P: 02 6109 7700

This post appears in Strata News #783.

Have a question or something to add to the article? Leave a comment below.

Read next:

  • ACT: Common Property Boundary Lines – Class A and Class B
  • ACT: Q&A Owners Corporation Responsibility for Common Property
  • ACT: Q&A Increasing building security in a strata scheme

Visit our Maintenance and Common Property, Strata By-Laws and Legislation, Strata Committee Concerns OR Australian Capital Territory Strata Legislation.

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About Steve Wiebe

Steve is a highly regarded Senior Strata Manager, with over 13 years’ experience within the Strata Industry. Steve has a wealth of knowledge of Strata, across the ACT, NSW and Victoria. Steve has spent considerable time managing complexes throughout these states, having worked in Melbourne for a number of years, managing properties across NSW and Victoria.

Steve has spent 8 years working as a Team Leader and Senior Strata Manager within the ACT. During his time, Steve has served as the Treasurer for the Strata Communities Australia (ACT) Branch, and is also a nationally recognised and accredited trainer of the A100 ‘Introduction to Strata’ course for the SCA.

Steve has a strong focus on developing a good rapport and strong relationships with clients, in order to ensure their needs are being met. Steve also believes in ensuring all Managers are trained to ensure a fantastic customer experience, and are providing the correct advice to their clients.

Steve is a regular contributor to LookUpStrata. You can take a look at Steve’s articles here .

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