Can an onsite manager receive the owner roll including contact information?
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I am an onsite manager. I requested, via the strata manager, the owner roll. I was supplied a version without contact information and told the owner’s contact information could not be provided due to privacy issues. Is this true? I have previously received a roll of all owners, including contact information from a different strata manager.
How can we introduce new technology to our building?
I'm enthusiastic about the potential of technology to enhance our strata operations and expedite response times. However, our building manager's reluctance to adopt technology is a major hurdle.
Who retains the fees paid when an owner pays to access body corporate records?
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The QLD BCCM Act requires that the body corporate must do either or both of the following as requested by a person —
- permit the person to inspect the body corporate’s records;
- give the person a copy of a record kept by the body corporate.
The applicable fees are:
Our body corporate manager tells owners to go to the Commissioner's Office when they request records
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Whenever we ask our body corporate manager (BCM) for a copy of a body corporate document, their response is ‘Go to the Commissioner’s Office’. As a committee member, I should have reasonable access to records free of charge within seven days.
The manager still refuses to provide access even when we have paid for documents. Instead, we have to pay a considerable amount and go through conciliation, then maybe adjudication, which can take a year. The BCM is not issued a penalty; hence, there’s no deterrent. What a great system.
How does a lot owner in a layered scheme access financial records, and is there a fee?
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I live in a layered scheme, and I'm interested in the new QLD Legislation changes, effective 1 May 2024. I would like regular access to the layered scheme's financial records. Is there a fee? Can I request these from the BC committee or BC manager, or can the records be uploaded to our subsidiary BC Portal so all owners have access?