Our owners corporation has a high-risk commercial tenant. Are there any insurers that deal directly with the owners corporation? Our strata manager and broker are only offering one option for insurance. Most of their panel of insurers will not insure us because of one owner's tenant. This has resulted in an enormous increase in our insurance costs and, of course, the commission we pay.
I own an apartment in a 5 story development built in 2009. My apartment flooded from a burst pipe. The plumber reported the pipe had a kink in it which eventually caused it to break.
I have asked Strata to make an insurance claim. They do not agreement. The pipe only services my apartment however the faulty is not any fault of my tenants.
The situation has caused my prospective new tenants to get out of the lease. Waiting for the repair plus the time it will take to find a new tenant has resulted in a substantial loss of rent.
Twice a week, our apartment building's reticulation system floods our storage locker. Several of our items have been destroyed, including two large rugs, a baby car seat, a high chair, a wooden bed head and an electric bicycle. The storage area is now infested with mould, and anything we store in there is ruined in weeks.
Is the strata company required to fix this? Do we have grounds to claim for compensation?
We had water ingress through a common property wall into our apartment that has soaked the carpet. This was caused by severe water ingress into the building as the result of a storm. The common areas such as the lift, stairwell and foyer all experienced flooding. In our situation, the water ingress came through a common property wall.
Who is responsible for the cleanup and possible replacement of our carpet? The strata say we need to contact our own insurer, as carpets are the responsibility of the lot owners.
Our strata insurance assessor said there was existing water damage and new water damage on a unit's vanity from a huge amount of water entering the unit's bathroom from the ceiling. He was unable to differentiate between the existing and the new damage and the claim for the new vanity was refused.
We are building managers. We have a plumbing issue with the water hose inside the toilet cistern at one of the sites we manage. Some owners have replaced the hose themselves without using a licenced plumber. If that hose fails for some reason and causes flooding to their and possibly other apartments, who is liable? Can we claim on that particular owner’s insurance policy rather than the CoO’s policy?
Our ceiling was water damaged from a burst water pipe exclusively servicing a unit above. The owner of the tenanted unit above denied responsibility for repairing the damage to my ceiling once it was established that the combined insurance assessment costs did not exceed the strata insurance excess of $15K.
I own an apartment in a complex of seven in Perth, WA. The apartment directly above me has an internal courtyard. According to our strata manager, the courtyard is not common property and, therefore, not covered under the strata insurance. The courtyard adjoins my apartment's roof and appears to be the cause of a leak in my ceiling. Does this means my ceiling is not insured ?
I am an owner of a ground-floor property. I returned from holiday to notice water stains on the ceiling in my lounge room. I reported this and other general plumbing issues.
A work order was issued, and after follow-ups weeks later, the general plumbing issues were resolved. The water ingress issue has not been addressed.
The strata manager won’t reply to my requests for an update on the water ingress.
What are my rights for responses and actions with this matter? I have since noted six other stains elsewhere on the ceiling, which are worsening.