If an owner has an issue with the way the Strata Management company is dealing with a dispute, does the COO have to step in to try to resolve it when approached?
If an owner has an issue with the way the Strata Management company is dealing with a dispute does the COO have to step in to try to resolve it when approached? If so, what section in the Strata Titles act refers to this? Is it not the role of the COO to act in the interest of the owners?
We have members of our COO that refuse to communicate directly with owners and have adopted a communications policy at the recent meeting of the council which sets out that all communication to and from the council should occur through the office of the strata manager. So any matters you wish to raise for the attention of the council will be responded to as needed and as they meet they will then issue instructions to the strata manager.
As you can imagine if you have an issue with the Strata Management Company then this way of communicating is not appropriate.
The strata council is the entity that runs the strata company and the Strata Manager is an employee of the strata company.
The email is unclear as to what the dispute might be about?
Is there just cause for the complainant to be in dispute with the strata manager?
The strata council is the entity that runs the strata company and the Strata Manager is an employee of the strata company.
Is the strata manager doing as they are instructed by the strata council?
It is not unusual for a strata council to adopt a communications policy of this nature and in some instances reduces the effect of spurious communications of a frivolous nature.
The aggrieved party has it within their power to lodge an Application at the Tribunal to seek relief.
Refer to section 119 – Objectives
Refer to section 137 – Council Members: general duties and conflicts of interest
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Previous experience has been gained whilst I was employed at Landgate for 35 years formerly the old Titles Office. During that period, I was primarily involved with the examination of registration documents, appointed as an Assistant Registrar of Titles, took a keen interest in the Strata Titles Act.
I was involved in various committees when the last changes to the Strata Titles Act were enacted in 1995 and 1996.
After leaving Landgate in 2013 I started working for myself as a Strata Consultant at Strata Title Consult Pty Ltd, providing services relating to the interpretation of strata plans and by-laws, re-subdivisions, mergers and conversions, attending strata meetings and provided assistance in other strata matters.
Recently events have seen me complete an appointment as an Administrator of a strata scheme which started out as a 12 month appointment and was extended for an additional six months. Shane's LinkedIn Profile. Shane is a regular contributor to LookUpStrata.
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