The Strata Manager sent their plumber to fix a plumbing issue in my lot. The repair required the replacement of a tap, and a promise from the plumber to be back in 2 weeks with the matching fitting. It's been over a month. What do I do?
The common property isolation valve in the bathroom wouldn't function. The Strata Manager was advised and he sent their plumber to fix it. The plumber replaced the chrome tap with a brass tap (changing look of bathroom) and advised at time it would be replaced with a chrome tap in approx 2 weeks.
The plumber and Strata Manager continue to inform me that the plumber will be in contact to fix and replace the tap but nothing has happened and now it has been over 1 month.
Are there time limits on repairs? What can I do?
There is no failure to fulfil a function until 2 months have elapsed.
There is no failure to fulfil a function until 2 months have elapsed, so keep accurate records of your repeated requests in case you wish to pursue the matter through mediation (and possibly NCAT).
While the owners corporation has rectified the defect, it also has a duty to match the fittings as closely as possible in appearance and value to the existing fittings so as not to detract from the appearance or value of the lot.
Technically, however, there is no failure to fulfil a function until 2 months have elapsed, so keep accurate records of your repeated requests in case you wish to pursue the matter through mediation (and possibly NCAT).
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Leanne is leading the conversation in strata and community management across Australia. With a distinguished career spanning over 25 years and holding credentials as a licensed Strata and Community Manager and Real Estate Managing Agent, Leanne has masterfully redefined the essence of premium strata service. Her approach, honed through years in senior roles within top-tier agencies, is unwaveringly client-focused, ensuring that expectations are not only met but consistently exceeded.
As a pivotal member of the Strata Community Association (SCA) and the CEO of the award-winning Premium Strata, Leanne, together with her team of seasoned strata managers, embodies a commitment to unparalleled service excellence. Beyond steering Premium Strata and Premium Building Management, her influence extends across the property industry as a leading voice. Leanne's insights on legislative updates and industry shifts are invaluable, offering guidance to lot owners on intricate strata matters and fostering effective and informed strata management practices.
Leanne is a regular contributor to Lookupstrata.
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