How are owner requests usually dealt with? The committee makes decisions via email in our scheme, and responses can take a long time. What is the usual process under the Act?
Our strata manager doesn't hold committee meetings. They email owner requests to committee members for consideration, and the manager waits for the majority of the committee to reply.
No notice of meetings or minutes are sent to owners. Due to this process, decisions can take a long time, and owners are kept waiting. Is this the usual process under the Act?
As best practice, items such as renovations and works over $5,000 should be determined at a duly convened strata committee meeting.
Can I suggest the client check their strata agency agreement? The strata manager may have the delegation to perform these duties under their agreement without needing to seek further approval/input from the strata committee. The email to the strata committee may be out of courtesy.
If there isn't the delegation under the strata manager's agreement, the strata manager is most likely able to take instructions on matters from the secretary.
I agree that items such as renovations and works over $5,000 should be determined at a duly convened strata committee meeting as best practice. That is what we do in our strata schemes.
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The Strata Collective Managing Director Rod Smith has a Bachelor of Commerce and has been a strata manager of over 16 years. Rod currently sits on the SCA (NSW) Strata Managers Sub Committee and has previously been elected as a representative to the UDIA (development peak body) Strata Management Chapter for five years. The Strata Collective is currently the winner of the 2018 Small Strata Manager of the Year – NSW.
Rod is a regular contributor to LookUpStrata.
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