Should a strata committee report to owners even when nothing is going wrong?

NSW

Committee & Governance

Is there value in the committee actively reporting on actions and achievements, even when everything is going well?

Our scheme is well maintained, and we all get on well, but we struggle to communicate that to owners.

Is there value in actively reporting on committee actions and achievements even when nothing major is going wrong? Could that help with engagement and trust building?

Yes, regularly communicating positive committee actions to owners builds trust, encourages engagement, and pays off when things do go wrong.

100%. Always communicating the positives to owners is really good. The committee can record actions in the strata committee meeting minutes. Place a note to owners at the top of the minutes saying this is what the strata committee has been doing on your behalf. If people see that things are actually happening and being done well, they might be encouraged to join the strata committee and make a contribution.

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Published: 29 Apr 2026

Last Updated: 7 Jul 2026

This post appears in The NSW Strata Magazine June 2026

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Answer by

Hugh McCormack

McCormacks Strata Management

Hugh McCormack is Managing Director of McCormacks Strata Management, Sydney’s leading strata management company for 30 years, with a 99% customer retention rate. Over the past 20 years, Hugh has transformed the company into a leading-edge strata advisory firm, partnering with some of Sydney’s most prestigious complexes – large and small – and leveraging modern technology to ensure a first-class customer experience.

Hugh holds a Bachelor of Business, majoring in Real Estate, Finance and Sustainable Development, and serves as the sole director of McCormacks Strata Management.

In addition to his role at McCormacks, Hugh is actively involved in the strata sector. He has served as Vice President of the Strata Community Association (NSW) and is a champion of education and training in the industry, striving to improve standards across the board.