How does the committee respond to requests to repair minor and frivolous items in a lot?
An owner made numerous claims on the committee to repair minor and frivolous items in their lot, e.g., a missing insect screen clip and two cracked tiles on the kitchen splashback.
How does the committee respond to nuisance claims? This owner emailed the committee 189 times in 2024.
Consider making an application for mediation in a bid to temper this incessant communication.
While these claims do seem frivolous, the owners corporation has a strict duty to repair and maintain the common property. On the other hand, there is case law in support of the proposition that an owners corporation needn't respond to every item of correspondence, especially where it is wasteful, abusive, excessive, etc.
Consider making an application for mediation in a bid to temper this incessant communication.
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Leanne is leading the conversation in strata and community management across Australia. With a distinguished career spanning over 25 years and holding credentials as a licensed Strata and Community Manager and Real Estate Managing Agent, Leanne has masterfully redefined the essence of premium strata service. Her approach, honed through years in senior roles within top-tier agencies, is unwaveringly client-focused, ensuring that expectations are not only met but consistently exceeded.
As a pivotal member of the Strata Community Association (SCA) and the CEO of the award-winning Premium Strata, Leanne, together with her team of seasoned strata managers, embodies a commitment to unparalleled service excellence. Beyond steering Premium Strata and Premium Building Management, her influence extends across the property industry as a leading voice. Leanne's insights on legislative updates and industry shifts are invaluable, offering guidance to lot owners on intricate strata matters and fostering effective and informed strata management practices.
Leanne is a regular contributor to Lookupstrata.
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