Can our committee implement electronic delivery of notices and other communications to lot owners without formal consent, given that we already possess their email addresses?
As secretary of our 72 lot strata plan, I wish to streamline communications between the owners corporation (OC) and the lot owners. I want to favour the electronic delivery of notices and reports over snail mail.
Our strata manager says we cannot change to email communication without first receiving consent to do so from owners. Do we have to formally seek, by mail delivery, consent to electronic delivery of notices, etc., when we already have email addresses for each owner? We have enough trouble forming a quorum at General Meetings, such is the disinterest shown by owners. I'm seeking to drag our OC into the 21st Century. We're strangled by inefficiency, and this would save escalating postage costs.
You need to formally seek owner's consent to use their email address as their address for service.
Under the Strata Schemes Management Act, 2015 (NSW) an owner must specify their preferred method of service, which may be an email address or an Australian postal address. Depending on what owners elect (which may be changed by them), that determines how they are to be served by the owners corporation.
So, in short, yes. Your strata manager is correct. You need to formally seek owner's consent to use their email address as their address for service.
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Leanne is leading the conversation in strata and community management across Australia. With a distinguished career spanning over 25 years and holding credentials as a licensed Strata and Community Manager and Real Estate Managing Agent, Leanne has masterfully redefined the essence of premium strata service. Her approach, honed through years in senior roles within top-tier agencies, is unwaveringly client-focused, ensuring that expectations are not only met but consistently exceeded.
As a pivotal member of the Strata Community Association (SCA) and the CEO of the award-winning Premium Strata, Leanne, together with her team of seasoned strata managers, embodies a commitment to unparalleled service excellence. Beyond steering Premium Strata and Premium Building Management, her influence extends across the property industry as a leading voice. Leanne's insights on legislative updates and industry shifts are invaluable, offering guidance to lot owners on intricate strata matters and fostering effective and informed strata management practices.
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