Many of the owners in our scheme are absentee landlords. One of our resident owners has been extremely abusive towards our caretaker gardener, causing him to quit. How should this situation be handled?
Your question is more about how to deal with people and less about the management of the corporation.
It appears your question is more about how to deal with people and less about the management of the corporation.
The fact that you have many absentee landlords could be a reason (if you don’t already) to employ a professional manager and let the Strata Manager liaise and deal with any contractors and other corporation matters.
For your case right now, it may be best to select another committee member or owner to speak with the gardener and win him back or choose another gardener. I would suggest in the future, to minimise the owner with an abusive nature to represent the corporation on matters.
Failing that, maybe on the next agenda for the corporation, a little light reading. As a prerequisite, suggest all owners read “How to win friends and influence people” by Dale Carnegie.
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Tyson D’Sylva is an experienced strata manager with ACE Body Corporate Management in South Australia. Since entering the strata industry in 2002, he has built a strong reputation for relationship management, customer service and practical community support. Tyson holds a Diploma in Business Management and body corporate / real estate industry qualifications and continues to maintain professional standards through ongoing ACE and industry training. Tyson brings a service-focused, solutions-based approach to strata management. He is also involved in volunteer work, networking, self-development, and is an amateur astronomer.
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