Our outgoing strata managing agent left large gaps in the records at handover. How can the owners corporation reconstruct them if the new agent won’t help?
Our outgoing strata managing agent didn’t provide a complete handover, and an extensive amount of our records are missing. Our new strata managing agent is reluctant to help reconstruct them.
What can we do about the missing records?
The owners corporation should consider action against the outgoing strata managing agent for failing to provide a full handover, and potentially report them to NSW Fair Trading.
It is unclear why your new strata management company would be unwilling to assist with the reconstruction of the books and records. However, it may be because they would need details, information and knowledge for events prior to their appointment.
The owners corporation should consider action against the outgoing strata manager for failure to provide full handover and potentially report them to NSW Fair Trading, the Real Estate Institute of NSW (REINSW) and Strata Community Association (SCA (NSW)).
The outgoing strata managing agents should be held accountable, in particular where they were paid a management fee to properly maintain the books and records of the owners corporation and as such should provide a full handover of the records.
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Leanne is leading the conversation in strata and community management across Australia. With a distinguished career spanning over 25 years and holding credentials as a licensed Strata and Community Manager and Real Estate Managing Agent, Leanne has masterfully redefined the essence of premium strata service. Her approach, honed through years in senior roles within top-tier agencies, is unwaveringly client-focused, ensuring that expectations are not only met but consistently exceeded.
As a pivotal member of the Strata Community Association (SCA) and the CEO of the award-winning Premium Strata, Leanne, together with her team of seasoned strata managers, embodies a commitment to unparalleled service excellence. Beyond steering Premium Strata and Premium Building Management, her influence extends across the property industry as a leading voice. Leanne's insights on legislative updates and industry shifts are invaluable, offering guidance to lot owners on intricate strata matters and fostering effective and informed strata management practices.
Leanne is a regular contributor to Lookupstrata.
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