Choosing a Strata Management Company: Key Criteria Beyond Price

NSW
Management & Agreements
question
Lookupstrata community member

What are the key criteria outside of price when assessing proposals for a new strata management company?

answer
Megan Parkins
Megan Parkins Tender Advisory

Depending on your needs, these are some of the main points you may wish to consider.

If your owners corporation is looking for a new strata manager, depending on your needs, these are some of the main points you may wish to consider.

I'm sure many owners corporations have had an experience with a strata management company where you've had a fantastic strata manager until a few years into the relationship. Suddenly you’re moved to someone with a little less experience. If having a consistent strata manager is important to your owners corporation, ask about staff turnover.

Another important thing to question is portfolio size for individual managers. Also, does the strata manager have other buildings located in your area? Do they understand navigating your Local Council? Do they use local trades and services?

More people are concerned about whether their strata manager implements environmentally friendly processes, or whether or not they maintain an appropriate software system. Are they up to date with technology. All of these points guide us in our weighted metrics process.

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