What techniques are recommended to change the language, attitude and bias of our committee who perceive lot owner concerns as ‘objections’ and ‘complaints’? How can we shift committee attitude towards residents?
Always ensure you give the committee a decision to make.
Generally, we think your best bet is to ensure that your ‘objections’ or ‘complaints’ are succinct, accurate, objective and clear in your aim. In other words, make sure you avoid dissertations and ‘rants’ and always ensure you give the committee a decision to make. For example, requesting the committee to ‘decide’ or ‘resolve’ something and referencing a quote or similar, is more tangible and action-focused than suggesting they ‘investigate’ or ‘consider’ something.
This is general information only and not legal advice.
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Chris is a strata unicorn: he is not a strata lawyer, manager or caretaker. He was Queensland’s Commissioner for Body Corporate and Community Management for over 5 years. That is the only role of its type in the world. Chris is also an owner in one strata scheme, and a tenant in another.
As Director of Strata Solve, Chris focuses on communications and strategic advice, rather than legal action, to solving strata problems. Strata Solve works with owners, committees, strata managers and caretakers to tailor practical solutions to stressful strata situations. Chris holds an Honours degree in Communications and is a nationally accredited mediator.
Chris is a regular contributor to LookUpStrata.
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