If I've accidentally paid my levies twice, can the strata manager provide a refund?
I made a mistake and paid my levy invoices from my strata manager twice. My account is now in credit but I need the money sitting there to cover other bills. The strata manager insists that she cannot give me a refund. Is she obliged to refund me the money if I ask for it?
The strata committee should be able to permit a refund and instruct the agent accordingly.
I can’t speak for other strata companies, however ours certainly offers the ability for owners to seek a refund for any overpaid levies.
The strata committee should be able to permit this and instruct the agent accordingly.
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Andrew Terrell is a strata and facilities management professional, with close to 20 years’ experience in roles up to and including licensee in charge and state manager of Bright & Duggan.
Andrew works with strata owners and developers daily to help them achieve their desired outcomes. Andrew is a regular contributor to LookUpStrata.
Andrew is the director for Bright & Duggan and Cambridge Management Services in the Hunter NSW region. Andrew believes that the future for the strata industry is based heavily on amazing technology underpinned by great people, along with an increased focus on the expert management of the asset. Andrew's LinkedIn Profile.
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