Laundry flooded by strata blockage: What does strata vs contents insurance cover?

By Neziah,

My laundry flooded because of an outside blockage. Strata initially told me to list all the items damaged in order to get reimbursed. Besides the floor, cabinets and cupboard damages, I'm also asking for smaller items such as bed sheets, clothes, cleaning products, etc to be replaced.

They have replied that the smaller items are not covered under the strata’s insurance and I will need to lodge a claim under my own contents insurance for these items.

Leigh Oliver

By Neziah,

Leigh Oliver is an experienced strata professional with over 13 years in the industry, having progressed from administration through to Senior Strata Community Manager and now Co-Founder and Director of XO Strata.

She holds a Certificate IV in Strata Community Management, is a Level 2 Certified Strata Community Manager (CSCM), and is a Nationally Accredited Mediator. Leigh was named 2025 SCA WA Senior Strata Community Manager of the Year and was the 2023–24 SCA Australasia Strata Community Manager Award Winner.

What can a committee do if air conditioners are installed differently to approval?

By Neziah,

An owner had 2 air conditioners approved at an AGM but contractors didn’t install them based on information and pictures submitted. The inside unit was installed on a shared wall which wasn’t approved. Only one inside unit and one condenser was installed as per committee approval. What does the committee do in regard to this?

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