An owner in our building has repeatedly allowed their bath to overflow, causing water damage to the ceiling of the apartment below.
We do not want to keep claiming on the owners corporation insurance because it may increase our excess and premiums.
A corporate owner of multiple units in our strata scheme has applied for multiple positions via different representatives on the council of owners. Can individuals representing a corporate owner hold more than one position on the council?
Despite legal advice stating that a corporate owner of multiple units is not permitted to hold more than one position, the corporate owner's representatives refuse to accept this. Is there a definitive answer, or would this require a SAT ruling?
A new owner in our complex has no email address, does not like to install apps on their personal mobile device, and have said they do not like to use the internet, except for work.
Contractors need to erect scaffolding in my private courtyard to carry out remedial work on the building. I'm a frail elderly citizen. I'm concerned about contractors accessing my lot. Do I have to allow access?
I'm on the committee of a mixed-use building (residential and commercial). We're considering a major external painting project, but the body corporate manager says it's not automatically a shared cost.
Is the commercial lot a completely separate entity for painting costs, even though it's the same building? How do we work out if the commercial lot needs to contribute, and what document governs this decision? Furthermore, how do we determine who is responsible for painting their part, and what can we do if they don't want to contribute?
To gain a full understanding of our scheme, is our strata manager required to visit the property to be able to manage it, or can their role be done remotely via email, etc?
Our strata is undergoing major repairs/maintenance to the roof. The strata manager organised quotes and specifications for the work, and we are finally getting underway. They have informed me that the strata owner is not responsible for ensuring the work is carried out as per the quote, etc. Is this correct, or should the strata manager ensure the work has been completed satisfactorily as per the quote?
My Mum owns a lot in a 7 unit block of villas. It is self managed by one of the owners. He collects the strata fees and isn’t doing the best job prioritising maintenance or paperwork.
He organised the eaves to get painted but only half of Mum's and other lot's property was painted 12 months ago. Recently, he allowed another committee member to get a new fence and strata contributed half of the cost.
During their CCTV webinar, Frank Higginson and Chris Irons referred to a BCCM Practice Direction for handling CCTV records. Noting the webinar was recorded in 2021, is the Practice Direction available or is this a work in progress?