How do I make a complaint about an abusive building manager?

By admin,

I'd like to make a complaint about the abusive language used by a contracted building manager. Can this complaint be made on a Consumer Affairs Vic (CAV) form, as the OC Act does not cover the building manager? I have reported the issue to the owners corporation manager (OCM) and OC resident committee chair. The OCM said to use the CAV form by crossing out "manager" and replacing this with "building manager", however this doesn't solve the breach.

How to dispose of abandoned goods in a WA strata scheme

By admin,

Our 72-lot apartment complex in WA has a bicycle room as part of our common property.

Some bikes stored in the room have not been moved/used in years.

What are the rules about discarding items left on common property by previous residents? How much notice do we need to give current residents to identify their bikes? We'd like to know how to dispose of abandoned goods in a WA strata scheme

What is a real estate agent’s role if they manage a strata lot?

By admin,

We are a small self managed strata of 3 townhouses. I am the secretary of our committee. A real estate manages one of the townhouses for the lot owner.

What are the legal implications of a real estate agent in strata? What is the role of a real estate agent if they manage a lot, and what are the owners corporation's responsibilities to them? The other two townhouses are owner occupied. The real estate manager is making demands on behalf of the tenants and asking about our strata business. Should the real estate be doing this? Is this part of their role?

Unjust enrichment in body corporate insurance claims?

By admin,

A leaking common property pipe caused water damage to an individual lot under a standard format plan in Queensland. The lot owner filed a claim with their contents insurance and received compensation for the damages. The body corporate reimbursed the owner for the insurance excess.

Should a body corporate budget show amounts inclusive or exclusive of GST?

By admin,

We are a BFP registered for GST in Qld. When our body corporate manager prepares our budget, they include their administration fees, excluding GST, for both the budget and actual amounts spent. The also do this for the income, levies and other payments.

Is the owners corporation required to provide a car wash bay?

By admin,

Our 22 unit complex comprises villas, townhouses, units, and duplexes. Some lots have one garage with parking immediately outside the garage. These units wash their vehicles in the car space outside their garages.

Some lots have two garages. Where do the owners with two garages wash their cars? Is the owners corporation required to provide a common car wash bay?

Body corporate invoice approval: Verifying strata payments

By admin,

I am the new treasurer on our committee. The body corporate has a weekly cleaner who provides a handwritten invoice made out to "xxx" (no CTS number), an ABN, the name of the business and a phone number. The cleaner hand delivers the invoice to the strata manager's office and gets paid on the spot. I queried this and asked if we had any other details on the cleaner. Should I be concerned about approving payments? I am told to just do it. The cleaner has been working for us for years.

Is our strata manager responsible for payment verification of common property work?

By admin,

The owner corporation paid for my bathroom's retile and waterproofing. The workmanship was poor. There was missing grout, misaligned tiles, lifting tiles, and water leaks under the shower screen. Within a week of the completion of the work, I notified the strata manager of my concerns, recommending they halt payment of the invoice until the contractor had returned to fix the issues.

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