Can we pay our broker a fixed fee instead of commission?
Our owners corporation uses an independent insurance broker who receives a 20% commission ($3,900) plus a $1,600 fee. Is it possible to negotiate a fixed fee instead of paying a commission?
Can our owners corporation switch insurance brokers to cut costs?
Our owners corporation has 34 standalone brick units, each completely separate from the others. Because we're not a multi-storey complex, we don't believe we face the same claims risks, yet our insurance premium seems excessive.
What documents do I need to renovate my strata bathroom?
I'm planning to renovate the existing bathroom in my lot. What documents do I need to submit to the owners corporation for approval?
What should an owner do if they stain the body corporate carpet?
I'm an owner in a large body corporate. I was carrying shopping back to my unit when a bottle of red cordial split and spilt onto the carpet in our hallway. The hallway is common property.
There's a noticeable stain. I don't think anyone witnessed the accident. Should I tell the body corporate and what might it cost me if I do?
Jenny Mills
As Claims Manager at BAC Insurance Brokers, Jenny Mills brings 17 years of insurance experience, including 11 years with BAC. A Senior Associate CIP ANZIIF, Jenny specialises in complex strata claims management, helping strata communities navigate challenging claim scenarios through clear guidance, strong insurer advocacy and practical solutions. Her focus is on reducing uncertainty and achieving the best possible outcomes for clients.
Can our body corporate manager pass on credit card fees?
Our body corporate manager has written to all owners saying that all credit card fees will be automatically charged to the body corporate from 1 October.
The body corporate hasn't been given any opportunity to decide on this. Is this a variation of our contract without consultation? Is it legal?