The owners corporation can decide to replace common property

By admin,

My large tiled balcony is classified as common property. Strata wants to replace it, but there’s no evidence of leaks, either into my unit or the unit below. Although the balcony is old, a qualified builder has assessed it as sound, and the waterproof membrane appears intact. Can owners be compelled to have a common property balcony replaced under these circumstances?

Options when one owner cannot pay for necessary strata repairs

By admin,

We are a strata corporation of four units. Our insurer has advised that the property will not be covered unless the asbestos roof tiles are replaced. All owners agree the work must be done, but one owner is non-financial and may not be able to pay their share. What options are available to ensure the roof replacement proceeds and the building remains insured?

Balcony water ingress insurance claims: evidence-based repairs and your appeal options

By admin,

Our apartment flooded due to water entering from the balcony area, damaging the floorboards and the wall. After several inspections, including a leak test, an inspector determined that the issue came from defective door joinery rather than the balcony membrane. We repaired and resealed the balcony as advised before submitting our insurance claim.

Should strata managers challenge a committee on poor governance and non-compliance?

By admin,

Our strata manager is responsive but avoids challenging the committee on questionable decisions or governance issues. Should a strata manager take a more proactive role in advising the committee and ensuring compliance with legislation, even if it creates tension?

Can a body corporate manager lobby owners to influence committee elections?

By admin,

Can a body corporate manager lobby owners to nominate for the committee? In our scheme, the manager has a close relationship with the existing committee. New owners have been approached to join the committee to maintain the current like-minded and compliant people. Is this appropriate or allowed under the legislation?

If our strata manager refuses to sign the Form 33, who can sign it?

By admin,

We are selling our apartment in a small block of six and have completed the Form 33 using information sourced from the strata manager’s records. However, the strata manager has refused to sign the form. The guide states that the form must be signed by someone authorised by the body corporate, with the committee voting to decide who that is.

What can strata owners do if they are concerned about AGM voting and minutes?

By admin,

Our strata company of 27 units recently held its AGM, with only three owners present, including one council member. The strata manager chaired the meeting but didn’t clarify who else was involved. The next day, I received the minutes showing ten votes — three from those present (including one proxy), three electronic votes, and three proxies held by the strata manager for the owner of three units. A few days later, when I rechecked the minutes, all the proxy votes had been removed, leaving only six votes recorded. I’m not comfortable with how the strata manager handled this meeting.

What can owners do if the strata manager fails to act on AGM resolutions?

By admin,

Our strata manager has not followed up on AGM resolutions or subsequent owner requests. This resulted in problems such as termite infestations and stalled renovation approvals because new by-laws were not consolidated and registered on time. What recourse do we have when the strata manager fails to carry out these responsibilities?

How managers can assess a strata company’s ethical culture during the interview

By admin,

I'm a strata manager in NSW looking to join a company that truly values ethics and professionalism. In the past, I've worked in businesses where rapid growth compromised fairness and accountability, and I want to avoid that happening again. What are some signs during the interview or induction process that indicate a strata company is ethical and genuinely practices values-based hiring, rather than just promoting it as part of their branding?

Who’s responsible for fixing the balcony? First, check whether it’s under warranty

By admin,

The strata council organised a builder who also owns one of the apartments to repair my balcony and another lot, but the builder left both unfinished. The council obtained a new quote from a reputable builder, which was cheaper than the original, and submitted it to the strata manager — but no one will authorise the work. It's now been six months. What are my options for getting these repairs completed?