We have a lot owner, believed to reside in China, who is significantly behind on their levies by over $100,000. Despite our efforts to serve court-ordered documents for payment, we've been unsuccessful in China as no one acknowledges ownership.
What is the expectation of return communication from a Strata Manager when reporting common property issues such as a remote electronic gate not working properly? I sometimes don't even get an acknowledgment of receipt of the email and often do not receive any indication of who they are contacting and when they expect someone onsite. This had led to major delays, as the strata manager has not let the owner know that the contractor they contacted has not been able to turn up.
What are the laws or regulations for reminder letters and letters of demand when pursuing late levies? We issued three late payment notices, with interest accruing, and the fourth notice references debt collection.
Does the COO have the power to stop all communication between lot Owners and the Strata Manager, with no exceptions? Our newly elected COO announced at the AGM that they had decided that all communication, with no exceptions, had to go through the COO first before reaching the Strata Manager. Their justification is that our former strata manager quit as she was unable to handle the unpleasant communication received from lot owners, so they want to protect the new strata manager. This decision has not been discussed with the new Strata Manager yet.
Our Strata Roll has not been updated for several years. A lot of the information is no longer correct. As the Secretary of the CoO, I directed the Strata Manager to email all owners asking for their updated contact information, including tenant details if applicable. The strata manager replied it was not their responsibility to get updated information or check for changes in details. The management agreement states under the “Agreed Services” that the strata manager will “Maintain strata roll and minute book”.