• Read more about Termites and Other Pests in Your Strata Complex - Who is Responsible?
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I own a lot in a three lot strata complex. Every owner is responsible for maintaining their lot, including the roof, outside walls and fences.

I have a termite inspection every year on my lot, but the other owners are not interested. They reject pest management on common property, consisting of the driveway, access to the garages, and two small garden beds.

Each year, a motion is on the AGM agenda but is always declined by the majority. What is the legal situation?

• Read more about Do you need a disability parking permit to use the disabled parking?
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• Read more about What can lot owners do if the owners corporation refuses to fix a slip hazard?
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A waterproof membrane applied over tiles on the common property steps and walkway to our apartment entrance has deteriorated, cracked and lifted, and now poses a safety risk. We have reported three slip incidents to the owners corporation manager and raised the matter at committee meetings. Despite this, the committee has not agreed to remediation works.

• Read more about When Your Strata Insurance Claim Isn't Being Honoured
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A lot owner in our building looks after the ground for free. To save costs, can we pay this person to paint the building? It would save the body corporate thousands of dollars. We are confident in their quality of workmanship.

Our treasurer is concerns about the insurance implications if we pay for work. Can work can be done voluntarily around the units? Are there different rules if we pay the lot owner for the work?

• Read more about Improving Energy Efficiency of Apartment Buildings
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• Read more about Strata Unit Entitlements - How are they Calculated?
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We own a unit in a duplex with equal unit entitlement for each owner. We have a 2 storey, 3 bedroom unit and the other is a single storeys, 2 bedroom unit. The lots are adjoined, and we share the cost of strata insurance equally.

After the recent sale of the other lot, the new owners suggested we pay more than 50% of the strata insurance due to our larger lot, even though we have equal unit entitlements. This property has been in our family since it was built in 1997, and insurance has always been split 50/50. Where do we stand?

• Read more about What is the correct process for paying a lot owner under an NCAT decision?
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Our owners corporation was involved in an NCAT matter with a lot owner. The tribunal found in favour of the lot owner and ordered the owners corporation to pay them a specified amount.

What is the correct process for making this payment? Should we pay it directly from the owners corporation's general account, or treat it as a separate special payment that requires specific authorisation?

• Read more about Owners Corporation Meetings - Correspondence, Times and Frequency
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In NSW, does an adjourned AGM need seven days' notice? Our AGM was supposed to take place in Dec. It was adjourned to 8 Feb and 2 days before that, adjourned again. The date of 22 Feb was eventually agreed upon. We were officially notified of the new date and sent documents (some of which had changed from the originals) on 20 Feb.

• Read more about Can a body corporate ban the burning of incense?
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Can body corporates in Queensland have a by-law restricting incense burning when the strong smell enters other units and fills the common property hallway? Incense is known to be a health risk to others.

• Read more about Should short-term rental guests have access to the window restrictor key?
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Should short-term rental guests (e.g., an Airbnb guest for two nights) staying in a NSW multi-storey strata unit have access to the restrictor key so they can open the window fully?

Some bookings may only be for adult occupants, or they may accept the responsibility for supervising children near the windows.