Who can view CCTV footage in a strata scheme

By admin,

Our retirement village has a front security door. To enter, visitors must buzz a resident or the building manager.

Can our strata manager install CCTV in our hallways without consent from the residents? The camera records family and visitors coming and going from our rooms.

The decision was never discussed or voted on. Residents received a letter telling us when the POD CCTV cameras would be installed.

Dishwashers, washing machines and body corporate insurance

By admin,

I have an apartment in a Queensland body corporate. My hot water system, located in the kitchen cupboard, ruptured and leaked. I have landlord insurance, but the insurer says they are not responsible because the kitchen cupboards are part of the building, and they are not responsible for covering building issues. They suggested I refer the matter to the body corporate.

The body corporate says their insurance does not cover “kitchen, bathroom and bedroom cupboards”. I feel stuck. Can you help?

Responsibility for maintenance of common property

By admin,

The tap that isolates my unit's water is under our laundry sink. It needs replacing.

As the water will need to be turned off to the building to replace this tap, do residents have to be notified?

Should I organise a plumber or contact the body corporate? Please outline the steps I need to take.

Apartment Overcrowding and Maximum Occupancy Regulations

By admin,

There are more and more situations where extra rooms are being created within units without owners corporation approval (eg a 2 bedroom made into a 3 bedroom). Some are obvious, some you wouldn't know if they were approved or not.

What impact does this situation have on owners corporation insurance and the owners insurance? Especially when the units have been on sold and the new owners don't realise.

Does a strata manager have an obligation to know how many bedrooms the units were originally built as?

How can I gain approval to renovate my lot?

By admin,

A resident in our small strata scheme recently installed an air conditioner outlet on the roof. The noise from the air conditioner outlet travels down my skylight into my bathroom and bedroom. If the air con is left on overnight, I can hear it cutting in and out all night. Can I request they relocate the air conditioner unit or fix the noise?

New Strata Management Company Fees

By admin,

I am an owner of a duplex property in Canberra. Our Strata Manager's contract is about to expire. Both owners agree we'd like to self manage moving forward.

Can we email the current Strata Manager advising him that his services will not be required after the date of expiry.

We held a general meeting between the two owners in November 2021 and again today and are in agreement with this decision. Detailed minutes and decisions made at both meetings are documented and signed by all owners.

Boundary and Common Property Issues

By admin,

Our complex has townhouses in blocks of two and four under the building format plan. We are in a block of two lots.

The building is surrounded by a private yard, so the property's boundaries move from the building wall to the private yard boundary.

The boundary of the private yard is unlimited in depth and height, so all external maintenance is the responsibility of the owner.

I've been told that the roof and foundations are the body corporate's responsibility.