Reminder letters and letters of demand for late body corporate levies
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What are the laws or regulations for reminder letters and letters of demand when pursuing late levies? We issued three late payment notices, with interest accruing, and the fourth notice references debt collection.
Can the council of owners stop all direct communication between lot owners and the strata manager?
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Does the COO have the power to stop all communication between lot Owners and the Strata Manager, with no exceptions? Our newly elected COO announced at the AGM that they had decided that all communication, with no exceptions, had to go through the COO first before reaching the Strata Manager. Their justification is that our former strata manager quit as she was unable to handle the unpleasant communication received from lot owners, so they want to protect the new strata manager. This decision has not been discussed with the new Strata Manager yet.
Our strata roll is outdated but the manager refuses to update it — is maintaining the roll part of their duties?
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Our Strata Roll has not been updated for several years. A lot of the information is no longer correct. As the Secretary of the CoO, I directed the Strata Manager to email all owners asking for their updated contact information, including tenant details if applicable. The strata manager replied it was not their responsibility to get updated information or check for changes in details. The management agreement states under the “Agreed Services” that the strata manager will “Maintain strata roll and minute book”.
Can a committee decide to keep gates open in a gated community?
I am a lot owner in a gated complex. Our committee appears determined to have the gates left open, having taken this step more than once without consulting the lot owners and despite receiving owner complaints.
This action was first taken by the committee in 2021 with no consultation with lot owners. An owner survey at that time made it clear that this decision went against the wishes of the majority, who were in favour of keeping the gates closed. The committee has again taken this action. Several lot owners lodged written objections to the committee, which have been ignored.