Question: Our strata manager is not performing the functions that we believe the management company should be doing. We are getting no response from the Director of the Management company.
We feel our Strata Manager has been incompetent when dealing with our Strata property in relation to a very important fire Alarm system. We’ve complained to the Director of the Management company and we are getting no response. What is the best course of action to follow?
Answer: Firstly you will need to check the management contract you have in place and check the functions and duties that they have agreed to perform.
Yes, you do have an issue. Effective strata management is a cooperative and a partnership between the strata management company and the strata company i.e. represented by their strata council of owners. Both elements need to work effectively and together.
Firstly you will need to check the management contract you have in place and check the functions and duties that they have agreed to perform. Under the act, you have the right to issue a notice indicating that they are contravening the duties as per the contract and advise a time frame to have the issue addressed. If the matter continues you have the right to terminate the contract.
The council of owners must act in the best interest of the strata company.
This post appears in the March 2021 edition of The WA Strata Magazine.
Brian Rulyancich StrataTAC E: strata@stratatac.com.au P: 0428 970 067