Question: Our QLD apartment floor was damaged due to a water leak in the drainage pipe behind a dishwasher. The complex is 2 years old and we purchased off the plan. If we wish to claim the damage on insurance, is there a time limit for reporting?
Answer: I would recommend the claim for defective drainage be lodged with the Builder or QBCC as soon as practical.
As the property is only 2 years old, it would still be covered by the Builder and Home Warranty Insurance through QBCC.
I would recommend the claim for defective drainage be lodged with the Builder or QBCC as soon as practical. Please refer to the QBCC website for additional details: Home warranty for defective work claims
If you are looking to claim the flooring damage on strata insurance, a claim should be lodged as soon as the damage is noticed. If the leak is not attended to and allowed to continue causing damage to the property, the strata insurer may decline the claim or limit their liability.
Strata insurance will not cover the cost to rectify the defective drainage pipe.
Tyrone Shandiman Strata Insurance Solutions E: tshandiman@iaa.net.au P: 1300 554 165
This information is of a general nature only and neither represents nor is intended to be personal advice on any particular matter. Shandit Pty Ltd T/as Strata Insurance Solutions strongly suggests that no person should act specifically on the basis of the information in this document, but should obtain appropriate professional advice based on their own personal circumstances. Shandit Pty Ltd T/As Strata Insurance Solutions is a Corporate Authorised Representative (No. 404246) of Insurance Advisenent Australia AFSL No 240549, ABN 15 003 886 687.