Question: How do you ensure that the day to day decisions of the strata committee are conveyed to the strata manager? Is it best to nominate a single strata committee member to be the communication channel?
Answer: We do find one main point of contact between the strata manager and the committee helpful for a lot of our strata schemes.
Yes, a lot of our strata schemes do have a day to day contact between the strata committee and us as the Strata Manager. This doesn’t prevent other members of the strata committee from contacting the strata manager at all, it just assists with process and governance.
I would suggest that if you do appoint a representative to contact the strata manager, when that person emails the strata manager with an instruction, copy the rest of the committee into that email. This way, everyone is kept in the loop and knows what’s going on. It makes sure there is transparency.
Whether or not we insist on this can depend on the volume of communication and whether there are any politics at play in the strata scheme but we do find one main point of contact on the committee helpful for a lot of our strata schemes.
Rod Smith The Strata Collective E: rsmith@thestratacollective.com.au P: 02 9879 3547