Question: If I’ve accidentally paid my levies twice, can the strata manager provide a refund?
I made a mistake and paid my levy invoices from my strata manager twice. My account is now in credit but I need the money sitting there to cover other bills. The strata manager insists that she cannot give me a refund. Is she obliged to refund me the money if I ask for it?
Answer: The strata committee should be able to permit a refund and instruct the agent accordingly.
I can’t speak for other strata companies, however ours certainly offers the ability for owners to seek a refund for any overpaid levies.
The strata committee should be able to permit this and instruct the agent accordingly.
This post appears in Strata News #551.
Andrew Terrell Bright & Duggan E: Andrew.Terrell@bright-duggan.com.au P: 02 9902 7100