This article and Q&A about your lift emergency phone lines and the requirements in Australia due to the NBN has been provided by Rex Henning, Equity Elevator Management.
Question: We are advised that due to NBN the lift emergency phone lines will have to be switched over and the quotes to do this have been huge. We feel lift companies are taking advantage of the situation.
We have a new lift and yet the emergency phone has never been working!
We are advised that due to NBN the lift emergency phone lines will have to be switched over and the quotes to do this have been huge to date plus they want to charge a monthly fee to check the battery!
It sounds like the lift companies are taking advantage of the opportunity to upgrade and people’s lack of knowledge on the topic.
Answer: As an alternative, you may wish to obtain quotes from a telecoms provider rather than the lift company.
As an alternative, you may wish to obtain quotes from a telecoms provider rather than the lift company that installed and now maintains the lift. The only company we know that operates nationally is VoIP.
This post appears in Strata News #252.
How about a few hours in pitch-dark solitary confinement?
The idea may appeal to the yogis amongst us, but no one wants to be trapped in a pitch-dark lift with no light or emergency phone. The chances of this happening to you are not as remote as you may think. As lift consultants, more than 20% of lifts we inspect have no emergency light and/or phone that works when the mains power goes down, this despite it being legally required and a critical safety feature too!
To add to this, your lift emergency phone connection will need to change ahead of the NBN arriving in your building.
The worrying truth about your lift emergency phone lines ahead of NBN Roll-out.
Most lift phones aren’t compatible with the NBN, so new Australian guidelines recommend that building owners install a dual path communication system when Telstra disconnect your existing lift emergency phone lines.
Sensing the business opportunity, phone companies and some major lift companies have come up with solutions along with their sales pitch and marketing jargon. Navigating through all this can be confusing and may not result in the best, safest or most cost effective option getting selected for your particular situation.
In most cases, the safest and simplest solution is a dual sim, dual modem 3G wireless device which simply replaces your old phone line connection. These devices can be supplied either by a phone company or your lift company. Be wary if you are offered more than this and bear in mind some of the suppliers’ will use proprietary technology, meaning you will have issues when you need to upgrade (4G will replace 3G in a few years) or if you decide to change your service provider down the track.
We have come across certain situations where a more complex solution is appropriate, for example, where mobile signal strength is poor or the layout of the lifts within a building is unusual. In most cases, the dual sim, dual modem 3G wireless device is all you’ll need.
Please visit our website for more information or contact us for an obligation free chat.
This post appears in Strata News #149
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